Community Outreach Coordinator

Heartshar; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

401(b) / 403(b) plan

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee Assistance Program

Flexible spending account

Professional development

Wellhub discount

Verizon Wireless discount

BJ's Membership discount

Entertainment discounts

Job summary

HeartShare is seeking an Health Home Outreach Coordinator to develop and maintain referral partnerships that drive enrollment growth for the Adult Health Home and Children's Health Home programs.

You will conduct community-based outreach, build relationships with healthcare systems, and engage prospective members, guiding them through enrollment while maintaining accurate logs and reports.

Qualifications

• High school diploma or GED required; Associate degree preferred in human services, social services, healthcare, business, communications, or related field.
• Experience in community outreach, care management, healthcare, behavioral health, social services, enrollment, recruitment, or relationship development preferred.

Responsibilities

• Collaborate with Health Home leadership to develop and maintain referral partnerships for AHH and CHH enrollment growth.
• Develop relationships with hospitals, health systems, MCOs, providers, schools, community organizations, shelters, foster care and preventive programs.
• Conduct proactive outreach through field visits, events, presentations, calls, and electronic communications.
• Explain Health Home services and eligibility to prospective members and support enrollment processes.
• Maintain an active outreach pipeline and follow up with leads and partners.
• Track outreach activities, referral sources, lead status, enrollment progress, and outcomes.
• Deliver presentations to internal and external stakeholders about Health Home services and processes.
• Identify barriers to referral and enrollment and work with staff to resolve them.
• Monitor outreach trends and adjust strategies with program leadership.
• Maintain knowledge of AHH and CHH eligibility criteria and enrollment processes.
• Provide accurate referral logs, enrollment information, and status reports.

Skills

Relationship-building

Outreach

Public speaking

Written communication

Data tracking

Office software

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Enrollment tracking systems

Job description

The Health Home Outreach Coordinator develops and maintains referral partnerships and supports enrollment growth for HeartShare's Adult Health Home (AHH) and Children's Health Home (CHH) programs. The position conducts community-based outreach, builds relationships with healthcare and social service organizations, engages prospective members, and supports eligible individuals through the enrollment process. The Coordinator represents HeartShare professionally and maintains accurate outreach, referral, and enrollment information. The position may be eligible for performance-based incentives in accordance with the approved Health Home Outreach Coordinator incentive policy.Essential Functions and Primary Responsibilities:• Collaborate with Health Home leadership to develop and maintain referral partnerships that support AHH and CHH enrollment growth.• Develop relationships with HHC and other hospitals, health systems, Managed Care Organizations (MCOs), medical and behavioral health providers, schools, community organizations, shelters, foster care and preventive service programs, and internal HeartShare programs.• Conduct proactive outreach through field visits, community events, presentations, telephone calls, electronic communication, and other approved engagement methods.• Engage prospective members and referral sources, explain Health Home services and eligibility, and support timely completion of the enrollment process.• Maintain an active referral and outreach pipeline and consistently follow up with prospective members and referral partners.• Track outreach activities, referral sources, lead status, follow-up activity, enrollment progress, and outcomes accurately.• Deliver presentations to internal and external stakeholders about Health Home services, eligibility requirements, and referral processes.• Identify barriers to referral, enrollment, and engagement and work with program staff to resolve them in a timely, client-centered manner.• Monitor outreach and referral trends and adjust strategies with program leadership based on program needs and results.• Maintain detailed knowledge of AHH and CHH eligibility criteria, referral requirements, and enrollment processes.• Provide accurate and timely referral logs, enrollment information, outreach summaries, and weekly/monthly status reports.• Performs other job-related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.• High school diploma or GED required; Associate degree in human services, social services, healthcare, business, communications, or a related field preferred.• Experience in community outreach, care management, healthcare, behavioral health, social services, enrollment, recruitment, or relationship development preferred.• Strong relationship-building skills and ability to sustain partnerships with healthcare providers, community organizations, schools, government partners, and internal programs.• Persistence, follow-through, and comfort working toward measurable outreach, referral, conversion, and enrollment expectations established through the annual Outreach/Performance Plan.• Ability to conduct frequent field-based outreach and community visits.• Strong verbal, written, presentation, and interpersonal communication skills.• Ability to organize multiple leads, follow-ups, referral sources, and priorities while maintaining accurate documentation.• Strong problem-solving skills and ability to develop practical, client-centered solutions.• Ability to work independently and collaborate with Health Home leadership, care management teams, and other HeartShare programs.• Working knowledge of Microsoft Office and ability to learn required tracking, documentation, and reporting systems.• Knowledge of Health Home services, Medicaid populations, behavioral health, social determinants of health, or community resources preferred.BenefitsAt HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:Rewarding Work in a team environment.Paid vacation, sick, personal days, and holidays.403(B) retirement plans with employer contribution.Health, dental, vision and life insurance.Employee Assistance Program (EAP).Flexible spending account (Dependent Care, Medical, Parking, and Transit).Employee Appreciation Programs and Events.Tuition Assistance Program.Professional Development opportunities.Wellhub DiscountVerizon Wireless Discount.BJs Membership discount.Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & moreHeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [e-mail] HeartshareWho WE ARE:For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram FacebookHeartShare Human Services of New York | HomepageHeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.#INDHP