Community Outreach Coordinator

Medlinkga; Gainesville (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

MedLink Georgia is seeking a Community Outreach Coordinator to support outreach and business development across the Northeast GA area. The role involves coordinating events, fostering relationships with employers, civic groups, and medical practices, and promoting MedLink's outreach initiatives within the community.

The candidate will manage CRM contacts, develop outreach materials, and collaborate with the Marketing Director to ensure program success.

Qualifications

• Ability to communicate effectively over the telephone, in writing, and in-person to many levels of stakeholders.
• Strong organizational and calendar-management skills.
• Detail-oriented with project coordination experience.

Responsibilities

• Market health services in designated service area to employers and civic groups.
• Coordinate and facilitate open houses, wellness fairs and outreach events.
• Work with practices to fulfill outreach and business development plans.
• Attend Chamber events to promote MedLink's outreach initiatives.
• Liaison to medical, business, and insurance professionals including personal visits to distribute materials.
• Document new contacts into CRM and maintain accurate data in the system.
• Create an annual outreach plan and budget for the service area for Marketing Director review.
• Train practices on customer service goals and expectations.
• Maintain monthly activity logs of community outreach events.

Job description

Community Outreach Coordinator

Location: Northeast GA area

Job Type: Full-time

Company: MedLink Georgia

About Us:

MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking someone who is compassionate and detail-oriented to join our team and support healthcare professionals in providing top-notch medical services to our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

Outreach & Business Development

• Market health services in designated service area to employers and civic groups.
• Coordinate and facilitate open houses, wellness fairs and outreach events with practices in designated service area.
• Work with practices to help fulfill their outreach and business development plans.
• Work with all practices to ensure they understand the role of their appointed outreach coordinator.
• Attend Chamber events to promote MedLink's outreach initiatives.
• Serve as liaison for Family Connections in all represented territories.
• Assist with outreach and awareness campaign plans and materials.
• Schedule outreach presentations in the community and communicates with staff regarding coverage and responsibilities.
• Maintain relationships with collaborative partners and cultivate new ones.
• Maintain calendar of outreach activities, including community events, workshops, appearances and other communication opportunities.
• Liaison to medical, business, and insurance professionals including personal visits to distribute practice information and promotional items.
• Responsible for expanding services to existing accounts, and periodically reviewing CRM in order to circle back to non-customers.
• Will stay in touch with existing and potential employers to ensure their needs are being met when they use MedLink services.
• Ensure information about occupational health and other service lines are covered with contacts based on their individual need.
• Assist in the coordination of special events for service area.
• Develop outreach materials and packets.
• Document new contacts into Customer Relationship Management (CRM) system in accordance with outlined practices to ensure 100% accuracy and participant's personal data is secure.
• Record daily activity through Customer Relationship Management (CRM) system.
• Create an annual outreach plan and budget for designated service area to be submitted to Marketing Director for final approval.
• Train practices in designated territories on customer service goals and expectations.
• Assist with consistent presentation outlines for events or meetings.
• Keep a monthly activity log of community outreach events.

Physician Relations

• Schedule visits for new providers during the first few months of employment with local community partners.
• Initiate and monitor new provider marketing process post-onboarding.
• Schedule new providers and practice managers with community chamber events. Accompany them when possible.

Administrative & Miscellaneous

• Work with Marketing Director to ensure marketing inventory & supplies are available for service area.
• Maintain constant contact with Practice Managers to provide marketing materials and other marketing or outreach related services.
• Ensure each practice within designated service area has updated marketing material and monitor supply for restocking purposes.
• Conduct research to better understand service area, along with outreach strategies and opportunities.
• Ability to communicate effectively over the telephone, in writing, and in-person to many levels of stakeholders.
• Correspond to emails and phone calls in a timely manner.
• Seek out and perform other duties as assigned or needed.