Community Operations Specialist (Housing)

Midpenhousing; Mountain View (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Paid Parental Leave

Paid Time Off

Wellness Days

Employee Education Reimbursement

Job summary

MidPen Housing Corp. in Mountain View is seeking an Assistant Community Manager to support daily property operations, manage lease processes, and maintain resident relations within Shorebreeze I, Shorebreeze II, and San Veron Park communities.

You will report to the Community Manager, collaborate with the Resident Services team, handle compliance, financial tasks, and ensure safety. The role emphasizes customer service, organization, and a commitment to MidPen’s mission.

Qualifications

• Proficient in MS Office and RealPage software.
• Strong verbal and written communication skills.
• Excellent customer service with measurable outcomes.
• Able to work independently and collaboratively with minimal supervision.
• Highly organized and detail oriented.

Responsibilities

• Schedules income verification appointments, prepares and processes lease agreements and maintains housing wait list.
• Assists in the completion of re-certifications, welfare exemption documents, MOR and TCAC reviews.
• Issues notices, schedules vacancies, prepares and monitors turnover forms.
• Assists in the collection of rents, completion of security deposits, logs petty cash use and preparation of bank deposits.
• Inspects property and identifies maintenance and security issues.
• Supports relationships with local law enforcement and emergency agencies.
• Coordinates maintenance inspections with facilities staff and ensures work orders are processed in a timely manner.
• Maintains resident and property files and handles confidential information.
• Communicates emergency procedures and coordinates logistics for resident meetings.
• Performs other duties as assigned.

Skills

Strong communication

Customer service

Independent work

Organizational skills

Detail oriented

Education

High School diploma or GED + 1 year related experience

Tools

MS Office

RealPage

Job description

MidPen Housing Corp. in Mountain View is seeking an Assistant Community Manager to support daily property operations, manage lease processes, and maintain resident relations within Shorebreeze I, Shorebreeze II, and San Veron Park communities.

You will report to the Community Manager, collaborate with the Resident Services team, handle compliance, financial tasks, and ensure safety. The role emphasizes customer service, organization, and a commitment to MidPen’s mission.