Resident Services & Property Operations Assistant

Content Creators; Mountain View (CA); Hybrid; USD 2,914,000 - 3,279,000; Full time

Benefits offered by this job

Health Insurance

403(b) Retirement Investment

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. is seeking an Assistant Community Manager to support daily operations across multiple Shorebreeze properties.

You will handle lease processing, certifications, rent collection, and coordination with facilities and security teams to ensure efficient management and resident satisfaction. The role focuses on desk-based tasks, compliance, and strong communication with residents and partners, reporting to the Community Manager at our California communities including Shorebreeze I

Qualifications

• Proficient with MS Office and RealPage software.
• Strong verbal and written communication skills.
• Excellent customer service with measurable outcomes.
• Able to work independently with minimal supervision.
• Highly organized and detail oriented.
• Committed to MidPen Services mission and values.
• Desk-based computer work with occasional movement; lifting up to 15 lbs.

Responsibilities

• Schedules income verification appointments, prepares and processes lease agreements and maintains housing wait list.
• Assists in re-certifications, welfare exemption documents, MOR and TCAC reviews.
• Issues notices, schedules vacancies, monitors turnover forms.
• Assists in rent collection, security deposits, logs petty cash and bank deposits.
• Inspects property and identifies maintenance and security issues.
• Coordinates with law enforcement and emergency agencies as needed.
• Coordinates maintenance inspections with facilities staff and processes work orders.
• Maintains resident and property files with confidentiality.
• Communicates emergency procedures and coordinates resident meetings.
• Performs other duties as assigned.

Skills

MS Office

RealPage

Communication skills

Customer service

Independent work

Organization

Attention to detail

Mission alignment

Education

High School diploma or GED

Tools

MS Office

RealPage software

Job description

MidPen Housing Corp. is seeking an Assistant Community Manager to support daily operations across multiple Shorebreeze properties.

You will handle lease processing, certifications, rent collection, and coordination with facilities and security teams to ensure efficient management and resident satisfaction. The role focuses on desk-based tasks, compliance, and strong communication with residents and partners, reporting to the Community Manager at our California communities including Shorebreeze I