Community Operations & Resident Experience Assistant

HOAMCO (Homeowners Association Management Company); Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision plan

Company 401k matching

Paid time off

Parental leave

Training and educational assistance

Employee Assistance Program

Calm Health and wellness

Job summary

HOAMCO is seeking an Assistant Community Manager to provide administrative and operational support for the smooth management of a homeowners association. You will assist the Community Association Manager, ensure compliance with policies, and support residents while upholding service excellence.

You will draft agendas, coordinate meetings, manage documents, and oversee vendor contracts, budgets, and communications, contributing to a well-run community and positive resident experience.

Qualifications

• High School Diploma or Equivalent.
• 2-3 years of customer service, administrative, and/or community association industry experience.
• Access to reliable transportation and a valid driver’s license.
• Ability to occasionally work outside of regular business hours, including evenings and weekends.
• Ability to prioritize tasks in a fast-paced environment with interruptions.
• Effective leadership, organizational, and conflict resolution skills.
• Excellent customer service with focus on resident experience.
• Polished and professional verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Draft Board meeting agendas and memos with the Community Association Manager.
• Collect and compile documents for Board meeting packets.
• Draft meeting notices and ensure communications are posted.
• Schedule meetings for the Association and Community Association Manager.
• Coordinate Board meeting logistics and packet distribution.
• Attend Board and committee meetings.
• Maintain and update Association documents and owner records.
• Develop annual management and maintenance calendars with the Manager.
• Oversee vendors and contracts for facilities and common areas.
• Assist with RFP development for Association services.
• Review vendor invoices and approvals.
• Support annual budget development, financials, audits, and reserve studies.
• Provide reports to Manager and Board as needed.
• Assist with resident, Board, and Committee communications via multiple channels.

Skills

Customer service

Communication

Organization

Conflict resolution

Leadership

Teamwork

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

HOAMCO is seeking an Assistant Community Manager to provide administrative and operational support for the smooth management of a homeowners association. You will assist the Community Association Manager, ensure compliance with policies, and support residents while upholding service excellence.

You will draft agendas, coordinate meetings, manage documents, and oversee vendor contracts, budgets, and communications, contributing to a well-run community and positive resident experience.