Community Office Manager II

Careers@C&N; Towanda (Bradford County); On-site; USD 70,000 - 95,000; Full time

Job summary

C&N is seeking a Community Office Manager to guide the Towanda branch, lead daily operations, and grow customer relationships. You will drive sales, promote financial solutions, and ensure exceptional service while managing a high-performing team.

A bachelor’s degree with 4–6 years of banking sales/management experience is required, plus MLO/NMLS certification within set timelines. You’ll work on a on-site basis in Towanda, PA, focusing on community involvement, profitability, and staff

Qualifications

• Requires a bachelor’s degree in a related field and 4–6 years of sales/management experience in banking or similar environments.
• Certifications: obtain MLO # and register with NMLS within 1 year; Medallion Stamp Signer within 6 months.

Responsibilities

• Lead daily branch operations, ensuring efficiency, compliance and service excellence.
• Develop client relationships through proactive outreach and referrals.
• Drive business development and growth to meet branch goals.
• Match client needs with banking products and connect clients with specialists.
• Coach and develop the branch team to deliver results.

Skills

Leadership

Customer service

Sales & business development

Team management

Communication

Education

Bachelor’s degree

Tools

CRM software

Microsoft Office

Job description

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You are a natural leader with a passion for delivering exceptional customer experiences. We're seeking a dynamic and driven Community Office Manager to lead the charge at our branch! In this role, you'll take ownership of daily branch operations, guide a high-performing team, and drive business growth by building strong relationships with customers. With a focus on quality service, profitability, and business development, you'll be at the heart of our mission to make a meaningful impact in the community. If you're ready to bring your expertise in branch management, sales, and customer service to a company that values your leadership, we want to hear from you!

You will be responsible for:

Leading Branch Operations – Manage daily branch activities, ensure operational efficiency, compliance, and a strong customer service culture.

Building Client Relationships – Develop and grow consumer and business relationships through personalized service, proactive outreach, and quality referrals.

Driving Business Development – Represent C&N in the community, identify new opportunities, and lead your team to meet individual and branch goals.

Promoting Financial Solutions – Match client needs with C&N’s banking products and services, and connect customers with internal experts when appropriate.

Coaching & Developing Your Team – Inspire and lead your branch team through effective training, performance feedback, and a shared commitment to success.

Requirements:

Education & Experience– You will need a bachelor’s degree in a related field AND 4-6 years of previous related sales and management experience in a banking environment or related sales field ORan equivalent combination of education and experience.

Required Certifications – Obtain MLO # and register with NMLS (within 1 year of employment), Medallion Stamp Signer (within 6 months of employment).

You will demonstrate well-developed abilities and/or proven record of success in the following areas:

Critical Thinking & Problem Solving – Ability to assess complex situations, make sound decisions, and implement practical solutions that support branch performance and customer satisfaction.

Leadership & Team Development – Proven ability to inspire, coach, and lead teams toward shared goals while fostering a collaborative, high-performing work environment.

Communication & Active Listening – Strong interpersonal skills with the ability to listen attentively, communicate clearly, and build trust with clients, employees, and partners.

Customer & Results Focus – A passion for delivering exceptional service and driving business results through meaningful relationships and proactive solutions.

Key Competencies –

• Drives Vision & Purpose: Inspires optimism for the future, rallies support for organizational goals, and communicates a relatable and motivating vision.
• Drives Engagement: Aligns work with motivators, empowers individuals, values contributions, invites input, and connects goals to organizational success.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
• Builds Effective Teams: Creates diverse, cohesive teams with shared goals, fosters belonging, celebrates successes, and promotes collaboration.

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.