Community Office Manager II

C&N; Towanda (Bradford County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Savings

Health, dental, and vision coverage

Career Development Opportunities

Job summary

C&N is looking for a dynamic Community Office Manager in Towanda, PA, to oversee daily branch operations and foster a customer-centric environment. Candidates should possess a Bachelor’s degree and 4–6 years of managerial experience in banking or sales. Responsibilities include leading a high-performing team, driving business growth, and building strong customer relationships. The position supports professional development and offers comprehensive benefits tailored to individual needs.

Qualifications

• 4–6 years of previous related sales and management experience in a banking environment or related sales field.
• Obtain MLO # and register with NMLS within 1 year of employment.

Responsibilities

• Manage daily branch activities, ensure operational efficiency, compliance, and a strong customer service culture.
• Develop and grow consumer and business relationships through personalized service, proactive outreach, and quality referrals.
• Represent C&N in the community, identify new opportunities, and lead your team to meet individual and branch goals.
• Match client needs with C&N’s banking products and services, and connect customers with internal experts when appropriate.
• Inspire and lead your branch team through effective training, performance feedback, and a shared commitment to success.

Skills

Leadership

Customer Focus

Critical Thinking

Communication

Team Development

Education

Bachelor’s degree in a related field

Job description

We are seeking a dynamic and driven Community Office Manager to lead the charge at our branch. In this role, you'll take ownership of daily branch operations, guide a high‑performing team, and drive business growth by building strong relationships with customers. With a focus on quality service, profitability, and business development, you'll be at the heart of our mission to make a meaningful impact in the community. If you're ready to bring your expertise in branch management, sales, and customer service to a company that values your leadership, we want to hear from you!

Responsibilities

• Leading Branch Operations – Manage daily branch activities, ensure operational efficiency, compliance, and a strong customer service culture.
• Building Client Relationships – Develop and grow consumer and business relationships through personalized service, proactive outreach, and quality referrals.
• Driving Business Development – Represent C&N in the community, identify new opportunities, and lead your team to meet individual and branch goals.
• Promoting Financial Solutions – Match client needs with C&N’s banking products and services, and connect customers with internal experts when appropriate.
• Coaching & Developing Your Team – Inspire and lead your branch team through effective training, performance feedback, and a shared commitment to success.

Qualifications

Education & Experience – Bachelor’s degree in a related field and 4–6 years of previous related sales and management experience in a banking environment or related sales field OR an equivalent combination of education and experience.

Required Certifications – Obtain MLO # and register with NMLS within 1 year of employment; Medallion Stamp Signer within 6 months of employment.

Core Competencies

• Critical Thinking & Problem Solving – Ability to assess complex situations, make sound decisions, and implement practical solutions that support branch performance and customer satisfaction.
• Leadership & Team Development – Proven ability to inspire, coach, and lead teams toward shared goals while fostering a collaborative, high‑performing work environment.
• Communication & Active Listening – Strong interpersonal skills with the ability to listen attentively, communicate clearly, and build trust with clients, employees, and partners.
• Customer & Results Focus – Passion for delivering exceptional service and driving business results through meaningful relationships and proactive solutions.

Key Competencies & Behaviors

• Drives Vision & Purpose: Inspires optimism for the future, rallies support for organizational goals, and communicates a relatable and motivating vision.
• Drives Engagement: Aligns work with motivators, empowers individuals, values contributions, invites input, and connects goals to organizational success.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
• Builds Effective Teams: Creates diverse, cohesive teams with shared goals, fosters belonging, celebrates successes, and promotes collaboration.

Benefits

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre‑tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness: Health, dental, and vision coverage, including employer‑paid premium options for employee‑only coverage; Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care; Employer‑paid life and disability insurance; Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.