Branch Operations Specialist

C&N; Jersey Shore (Lycoming County); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Paid Time Off

401(k) plan with employer match

Health, dental, vision benefits

Job summary

C&N is seeking a Branch Operations Specialist to ensure smooth, compliant daily branch operations and provide exceptional customer service. You will manage cash processes, balance vaults/ATMs, and support audits while coaching teammates to uphold operational excellence.

The role requires a high school diploma or GED and 2–4 years in cash handling or customer service, preferably in banking. This is a hands-on position focused on accuracy, teamwork, and positive customer interactions.

Qualifications

• High school diploma or GED required or equivalent experience.
• 2-4 years of related cash handling or customer service experience, preferably in banking.
• Ability to lead, coach, and develop teammates and to support branch operations.

Responsibilities

• Oversee day-to-day branch operations and maintain operational controls.
• Support cash operations including vault and ATM balancing and branch cash levels.
• Prepare for internal audits and help implement operational procedures.
• Coach teammates and assist with employee development; may include supervisory duties.

Skills

Leadership

Branch Operations

Communication

Attention to Detail

Critical Thinking

Problem Solving

Cash Handling

Multitasking

Customer Service

Organization & Time Mgmt

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You’re organized, detail-oriented, and enjoy keeping operations running smoothly behind the scenes. At C&N, we’re seeking a Branch Operations Specialist to support the day-to-day operational success of our branch while helping deliver an exceptional customer experience.

In this role, you’ll oversee retail operations, maintain operational controls, support branch audits, manage cash operations, and assist with coaching teammates on operational procedures. If you thrive in a fast-paced environment where accuracy, leadership, and customer service go hand in hand, this could be the perfect opportunity for you.

You will be responsible for:

• Branch Operations: Oversee the day-to-day operational functions of the branch by maintaining operational controls, completing required reports, managing cash operations, and ensuring compliance with bank policies and procedures.
• Cash Management & Teller Operations: Support teller operations by processing transactions, overseeing vault and ATM balancing, maintaining branch cash levels, and ensuring operational accuracy.
• Operational Excellence & Compliance: Help prepare the branch for internal audits, implement operational procedures, monitor branch performance, and maintain a safe, secure, and compliant operating environment.
• Leadership & Team Development: Support the Community Office Manager by coaching teammates, providing operational guidance, coordinating training, and assisting with employee development. This position may include supervisory responsibilities.

Requirements:

Education & Experience – You will need a high school diploma or general education degree (GED) AND 2-4 years of previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.

Skills – You should possess well-developed abilities and a proven track record in the following areas:

• Leadership & Team Development
• Branch Operations
• Strong Communication
• Attention to Detail
• Critical Thinking
• Problem Solving
• Cash Handling
• Multitasking
• Customer Service
• Organization & Time Management
• Technical Proficiency, including Microsoft Office Products

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success: At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.