Community Navigation Supervisor

Child Care Resource Center; Los Angeles (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Join a leading nonprofit as a Community Navigation Supervisor in Los Angeles, overseeing a dedicated team to support CalWORKs families and at-risk populations. This role involves leadership, program coordination, community engagement, and ensuring high-quality service delivery. Enjoy competitive compensation and robust benefits in a mission-driven environment.

Benefits

Medical, Dental, Vision, and Life Insurance

403(b) Retirement Savings Plan with employer match

Generous Time Off Policy

Opportunities for learning and professional development

Employee Assistance Programs

Qualifications

• Minimum of 2 years of supervisory or leadership experience.
• Experience working with at-risk populations, including individuals experiencing homelessness.
• Knowledge of CalWORKs, GAIN, Subsidy programs.

Responsibilities

• Oversees the Community Navigation team, ensures exemplary customer service.
• Conducts performance appraisals and manages workflow.
• Collects activity statistics and prepares reports.

Skills

Leadership

Customer Service

Problem Solving

Community Engagement

Education

Associate’s degree

Job description

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Expected Semimonthly Salary

$3,032.51

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary

Under minimal supervision, the Community Navigation Supervisor oversees the Community Navigation team, provides technical, administrative, and program support, and ensures exemplary customer service for CalWORKs families experiencing homelessness, within the community college system, and/or from other at-risk populations. The Supervisor conducts performance appraisals, manages workflow, and coaches staff to maintain effective completion of assigned projects and ensures staff successfully perform their job functions. The Supervisor collaborates with other program departments and liaises with various community agencies. The Supervisor collects activity statistics, prepares reports, attends relevant meetings, and represents the Program Manager as needed.

Hybrid Role Effective 03/18/2025

Essential Duties And Responsibilities

Within a team environment, the Community Navigation Supervisor is responsible for:

• Leadership and Staff Supervision (30%)
• Program Coordination and Oversight (30%)
• Community Engagement and Outreach (15%)
• Reporting and Compliance (15%)
• Customer Service and Problem Resolution (10%)
  
  

Job Specifications

• Education / Experience:
• Associate’s degree
• Minimum of 2 years of supervisory or leadership experience.
• Experience working with at-risk populations, including individuals experiencing homelessness.
• Knowledge of CalWORKs, GAIN, Subsidy programs, and related childcare assistance programs.
  
  

• Travel:
• This position requires travel. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.
  
  

• Work Schedule:
• Full time, typically M-F, ability to at times work a non-traditional work schedule including early mornings, late evenings, and weekends.
  
  

• Work environment:
• Field based. Mixture of working in an office work environment, remote and working directly with the community.
• TB clearance required due to working with at-risk population (see in background area below)
  
  

• Background & Health Clearance Requirements: Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
• Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
• Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22,
• 101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
• Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
• CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866)
• Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)
  

Please review the full job flyer here: Community Navigation Supervisor

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
  
  

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at [phone] ext. 6599 or email them at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Public Policy Offices

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