Community Manager - VA

Cedar Management Group; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A community management firm is seeking a responsible individual in the Charlotte, NC area to assist with the operation of Homeowner's Associations (HOAs). Responsibilities include supporting Board of Directors meetings, managing client relationships, preparing budgets, and addressing various homeowner queries. The ideal candidate has strong communication skills, thrives in a multitasking environment, and possesses a High School Diploma. Previous HOA experience is preferred, and this role requires physical presence in the office as needed.

Qualifications

• Must demonstrate strong interpersonal skills and effective communication.
• Should have experience working with Homeowner's Associations (HOAs).
• Ability to manage time effectively and maintain client relationships.

Responsibilities

• Assist in department operations and support Board of Directors meetings.
• Manage multiple client relationships and respond to homeowner questions.
• Prepare meeting materials, budgets, and negotiate vendor contracts.

Skills

Strong communication skills

Multitasking ability

Attention to detail

Ability to recall detailed information

Time management

Education

High School Diploma

2–5 years related experience

CMCA, AMS or PCAM designation preferred

Tools

Google Suite

General office equipment

Job description

Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job‑related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co‑workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
• Strong decision‑making, organizational and problem‑solving skills
• Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items
• Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening)
• Ability to effectively manage multiple client relationships simultaneously
• Prepare all meeting material packets for all above mentioned meetings
• Create budgets for communities in portfolio
• Obtain and negotiate all vendor contracts i.e. landscaping, maintenance, etc.
• Ability to review, interpret and ensure compliance with HOA documentation
• Ability to review, interpret and answer questions on financial documents
• Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations and other community issues
• Document and retain all communications between the community board members, vendors and support teams
• Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other HOA questions
• Ability to research and obtain information to resolve homeowners’ needs
• Conduct follow‑up on specific requests made to agent by homeowners
• Filing of paperwork
• Other tasks as assigned

Requirements

• Strong communication skills
• Strong ability to multitask
• Strong ability to pay attention to detail
• Retain and recall a large amount of detailed information
• Move quickly and efficiently through assigned workloads
• Demonstrate the ability to manage time to maximize the maintenance of ongoing client relationships
• Conduct appropriate for business atmosphere
• Clearly comprehend information over telephone
• Utilize general office equipment such as telephone, fax, copy machine
• Proper grammar
• Prior HOA experience a plus
• General understanding of HOA documents helpful
• Bi‑lingual helpful

Location

• Must be located in or near (city), VA

Education and Training

• High School Diploma
• 2–5 years related experience or equivalent combination of education and experience
• CMCA, AMS or PCAM designation preferred

Adaptability

• Adapts to changing work demands
• Stays focused on own work when faced with challenges and/or difficulties
• Stays open to and learns from feedback

Physical Activities

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance
• Creates documents, reports, etc. using a computer
• Ability to enter and locate information on a computer
• Visually verifies and/or reads information
• Sits for an extended period of time
• Must be physically present in the office as the needs of the business dictate