Community Manager - Uptown 550

Northwood Ravin, LLC.; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Housing discounts

Comprehensive training programs

Health and wellness benefits including

401(k) with company match

Paid time off and holidays

Volunteer days

Job summary

Northwood Ravin is seeking a Community Manager in Charlotte, NC to lead day-to-day operations, drive leasing performance, and deliver exceptional resident experiences. You will supervise teams across sales, service, and maintenance while upholding Northwood Ravin's culture of excellence and inclusivity.

You will manage budgets, analyze financials, and implement retention strategies to ensure high occupancy and resident satisfaction.

Qualifications

• 2+ years of experience in Property/Community Management or related field.
• Strong financial acumen with ability to manage budgets and financial targets.
• Exceptional customer service skills and a professional attitude.
• Excellent verbal and written communication with residents and team.
• Proficiency with property management software, apps, and general computer programs.

Responsibilities

• Lead community operations, guiding leasing and service teams to achieve occupancy and retention goals.
• Coach and motivate the team to execute sales, marketing, and operations plans.
• Oversee budgeting, expense control, and revenue opportunities; prepare annual budget.

Skills

Leadership

Financial acumen

Customer service

Communication skills

Property management software

Problem-solving

Ownership mindset

Team supervision

Hiring & training

Weekend availability

Tools

Property management software

Job description

Property website: www.uptown550.comNestled in the vibrant heart of Uptown Charlotte, Uptown 550 boasts a private rooftop bar and 24 hour concierge, offering you a lavish and elegant oasis with unmatched convenience.Schedule: M-F ; evenings and weekends as needed.Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.Primary Responsibilities:As a Community Manager at Northwood Ravin, you lead with pride and passion, driving the success of the community through operational excellence, financial performance, and exceptional experience. You bring your love for people and apartment living to work every day, overseeing all aspects of the community’s operations. Your leadership ensures the seamless execution of daily, weekly, and monthly goals across leasing and service teams while fostering a community environment that residents are proud to call home.As a Community Manager, your primary responsibilities include:Lead by example, embodying the core values and culture of Northwood Ravin to inspire your team.Motivate and coach the team to effectively execute sales, marketing, and operational activities that achieve occupancy and retention goals.Foster a positive, collaborative work environment where all team members are encouraged to share knowledge and grow professionally.Manage the financial performance of the community by executing strategies to meet goals.Assist with the preparation and implementation of the annual budget, ensuring expenses are controlled and additional income opportunities are identified.Review and analyze financial reports to track performance and adjust strategies as needed to meet or exceed targets.Cultivate strong relationships with residents, addressing concerns and ensuring a positive living experience.Execute resident retention strategies to foster long-term satisfaction and loyalty.Handle escalated resident concerns, leading resolution efforts to maintain a high level of resident satisfaction.Oversee property operations, ensuring the community is maintained to high standards and all policies are effectively enforced.Ensure marketing efforts, including outreach, social media, and community events, are executed consistently to boost brand awareness and occupancy.Provide accurate and timely financial and operational performance reports clearly explaining trends and variances.Maintain open communication with all team members to align goals and ensure smooth operations.Being available to work weekends as needed.What you bring to the role:2+ years of experience as a Property/Community Manager and 4+ years in Multi-Family Property Management.Strong financial acumen with experience creating and managing budgets to meet financial goals.Proven leadership skills with the ability to motivate, mentor, and develop a dynamic team.Exceptional customer service skills and a professional, customer-focused attitude.Ability to connect with residents, build meaningful relationships, and create a welcoming community.Excellent verbal and written communication skills, with a focus on clear, effective interaction.Proficiency with property management software, apps, and general computer programs.Strong problem-solving abilities and a creative, solution-oriented mindset.Ownership mentality, taking responsibility for both property performance and team success.A polished, professional appearance with the ability to represent the brand with pride.Proven supervisory experience, including hiring, training, and evaluating team members.A willingness to thrive in a fast-paced, ever-changing environment with a focus on growth.What our culture brings to you:When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.Competitive compensation along with various monthly bonus incentivesHousing discountsExtensive training programsHealth and wellness benefits including medical, free dental, vision, and basic life benefitPaid leave plans via Paid Time Off, Sick Time, holidays and Partner LeaveRetirement planning with a 401(k) program and company matchGive back days allowing you time away from work to volunteer and pursue personal interestsEmployee Referral ProgramTenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!Northwood Ravin is an equal opportunity employer.