Community Manager - The Windward

TAM Residential; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Holiday pay

Job summary

TAM Residential is seeking a Community Manager for The Windward to oversee the operations, leasing, resident relations, and financial performance of the assigned community. You will lead on-site staff, manage budgets, and ensure compliance with regulations to deliver exceptional living experiences.

This full-time role requires strong leadership, a customer-service mindset, and the ability to respond to emergencies.

Qualifications

• 3+ years of experience in property management; multifamily experience preferred.
• Strong leadership, organizational, and communication skills.
• Ability to make independent decisions and handle emergency situations in a professional manner
• Customer-service mindset with problem-solving ability.
• Must be available to respond to emergencies (fire, flood, resident injury, etc.) both during and after normal business hours.
• If job duties require the use of a vehicle or golf cart, employee must maintain a valid driver's license, an acceptable driving record, and current auto insurance.

Responsibilities

• Leadership & Team Management
• Recruit, train, mentor, and supervise on-site staff including leasing and maintenance teams.
• Foster a positive and collaborative work environment focused on customer service and performance.
• Conduct regular staff meetings, performance reviews, and provide ongoing coaching.
• Prepare, manage, and adhere to the community’s operating budget.
• Monitor rent collections, delinquencies, and approve invoices in line with budgetary guidelines.
• Ensure compliance with company policies, procedures, and fair housing regulations.
• Oversee vendor relationships, contract negotiations, and purchasing.
• Utilize company software platforms and digital tools for leasing, maintenance tracking, communication and reporting.

Skills

Leadership

Communication

Customer service

Budget management

Team supervision

Education

Knowledge of Fair Housing regulations, landlord/tenant laws, and property management software

Supervisory experience in property management

Job description

Our team members are an important part of our success. Let’s work together to find the best place for you to excel.

Medical

Vision

401k

TAM Residential Announced as NAA Best Place to Work Award Winner

Frisco, TX | June 14, 2022 – The National Apartment Association (NAA) has announced TAM Residential as a winner of the 2022 NAA Top Employers Awards, which recognize member organizations that foster cultures of collaboration, innovation, and hard work. These awards pay tribute to management companies and suppliers from across the rental housing industry that have gone above and beyond to create safe, engaging, and caring work environments over the past year.

“ Congratulations to TAM Residential, your 2022 NAA Top Employers award demonstrates your focus on employees, engagement, and performance," said Bob Pinnegar, NAA President and CEO. “Your employees made it clear — TAM Residential cares about, listens to, and acts upon the needs and ideas of their employees and is a great place to work. NAA appreciates your efforts in fostering a robust workplace culture and the hard work valuing and engaging your team over the past year. ”

Employees and their satisfaction – measured through an anonymous survey – determine the award winners and finalists in each of the four categories. The results of the survey are provided to all nominees to help organizations better understand and recognize employee sentiment.

About TAM Residential

As a provider of property management services to the multifamily community, TAM Residential is dedicated to supporting ownership’s investment and pursuing every opportunity to maximize value and achieve above-market returns. This is accomplished with a company culture centered around communication, collaboration, creativity, innovation, and fun. By putting team members first, they have created an environment that does promote career growth, professional development, and attract top talent. TAM Residential is located in six-state. They have won the prestigious J. Turner ORA award for top 1% in online reputation across multiple properties for the last four consecutive years.

Position:Community Manager - The Windward

Location: The Windward

905 Lake Union Way

Job Id:2428

# of Openings:1

Join TAM Residential- Where Your Career Thrives

At TAM Residential, we are more than a property management service provider for the multifamily community. We’re dedicated to maximizing the value of every property and delivering above-market returns for our clients, supported by a unique company culture built on communication, collaboration, creativity, and innovation.

Ready to be part of a team that values your success? Join us at TAM Residential and help us continue our journey of excellence in the property management industry.

TAM Residential was awarded NAA's Top Employer for 2022!

COMMUNITY MANAGER JOB SUMMARY:

The Community Manager is responsible for the overall operations and success of the assigned apartment community, ensuring it runs efficiently, profitably, and in alignment with company standards. This position oversees leasing, resident relations, maintenance, financial performance, and team leadership, while delivering an exceptional living experience for residents. The Community Manager plays a vital role in maintaining the property’s reputation, achieving occupancy goals, and ensuring compliance with all applicable regulations.

ESSENTIAL JOB FUNCTIONS:

Leadership & Team Management

• Recruit, train, mentor, and supervise on-site staff including leasing and maintenance teams.


• Foster a positive and collaborative work environment focused on customer service and performance.


• Conduct regular staff meetings, performance reviews, and provide ongoing coaching.


• Prepare, manage, and adhere to the community’s operating budget.


• Monitor rent collections, delinquencies, and approve invoices in line with budgetary guidelines.


• Ensure compliance with company policies, procedures, and fair housing regulations.


• Oversee vendor relationships, contract negotiations, and purchasing.


• Utilize company software platforms and digital tools for leasing, maintenance tracking, communication and reporting.

Leasing & Marketing

• Develop and implement marketing strategies to maintain optimal occupancy and reduce vacancy loss.


• Oversee the leasing process including tours, application reviews, approvals, and move-ins.


• Ensure the leasing office, model units, and common areas reflect a professional and welcoming environment.

Resident Relations & Customer Service

• Build strong relationships with residents, addressing concerns and resolving issues promptly.


• Promote resident retention by organizing community events and ensuring a high standard of living experience.


• Enforce lease agreements and community policies fairly and consistently.

Maintenance & Property Appearance

• Partner with the maintenance team to ensure timely completion of work orders, unit turns, and preventative maintenance.


• Conduct regular inspections of the property to ensure safety, curb appeal, and compliance with standards.


• Prioritize health and safety protocols for residents, staff, and vendors.

QUALIFICATIONS:

• 3+ years of experience in property management; multifamily experience preferred.


• Strong leadership, organizational, and communication skills.


• Ability to make independent decisions and handle emergency situations in a professional manner


• Customer-service mindset with problem-solving ability.


• Must be available to respond to emergencies (fire, flood, resident injury, etc.) both during and after normal business hours.


• If job duties require the use of a vehicle or golf cart, employee must maintain a valid driver’s license, an acceptable driving record, and current auto insurance.

EDUCATION + EXPERIENCE:

• Knowledge of Fair Housing regulations, landlord/tenant laws, and property management software.


• Ability to manage budgets, analyze financial reports, and drive profitability.


• Tax Credit experience is a plus.


• Minimum of 2 years of property management experience in a supervisory role.

WORKING CONDITIONS:

• Ability to operate in an open work area with moderate everyday noise.


• Ability to work from multiple locations


• This is a full-time position and may require evenings, weekends or on-call availability based on the needs of the community


• Ability to perform other duties as required.

The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. TAM Residential reserves the right to assign or reassign duties as needed to meet business needs.

BENEFITS:

• Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.

TAM Residential is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.