Community Manager - Latitude

TAM Residential; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K

Paid time off

Holiday pay

Job summary

TAM Residential is seeking a Community Manager to oversee a multifamily property, driving leasing, resident relations, maintenance, and financial performance while leading onsite staff. The role emphasizes maintaining occupancy, ensuring compliant operations, and delivering an exceptional resident experience.

Responsibilities include budgeting, vendor management, marketing, and ensuring safety and quality standards across the community, with strong emphasis on leadership and customer service.

Qualifications

• 3+ years of experience in property management; multifamily experience preferred.
• Strong leadership, organizational, and communication skills.
• Ability to make independent decisions and handle emergencies in a professional manner.
• Customer-service mindset with problem-solving ability.
• Must be available to respond to emergencies after hours.
• If job duties require a vehicle, must maintain a valid driver's license and auto insurance.

Responsibilities

• Recruit, train, and supervise on-site staff including leasing and maintenance teams.
• Foster a positive and collaborative work environment focused on customer service and performance.
• Prepare and manage the community’s operating budget; monitor rent collections and delinquencies.
• Oversee vendor relationships, contracts, and purchasing; ensure compliance with policies.
• Develop and implement marketing strategies to maintain occupancy and oversee leasing process.
• Build strong relationships with residents and promote retention; enforce leases and community policies.
• Coordinate maintenance and property inspections; ensure health, safety, and curb appeal.

Skills

Leadership

Organizational skills

Communication

Customer service mindset

Emergency response

Vehicle operation

Tools

Property management software

Job description

Join TAM Residential- Where Your Career Thrives

At TAM Residential, we are more than a property management service provider for the multifamily community. We’re dedicated to maximizing the value of every property and delivering above-market returns for our clients, supported by a unique company culture built on communication, collaboration, creativity, and innovation.

Ready to be part of a team that values your success? Join us at TAM Residential and help us continue our journey of excellence in the property management industry.

TAM Residential was awarded NAA's Top Employer for 2022!

COMMUNITY MANAGER JOB SUMMARY:

The Community Manager is responsible for the overall operations and success of the assigned apartment community, ensuring it runs efficiently, profitably, and in alignment with company standards. This position oversees leasing, resident relations, maintenance, financial performance, and team leadership, while delivering an exceptional living experience for residents. The Community Manager plays a vital role in maintaining the property’s reputation, achieving occupancy goals, and ensuring compliance with all applicable regulations.

ESSENTIAL JOB FUNCTIONS:

Leadership & Team Management

• Recruit, train, mentor, and supervise on-site staff including leasing and maintenance teams.
• Foster a positive and collaborative work environment focused on customer service and performance.
• Conduct regular staff meetings, performance reviews, and provide ongoing coaching.

Financial & Operational Management

• Prepare, manage, and adhere to the community’s operating budget.
• Monitor rent collections, delinquencies, and approve invoices in line with budgetary guidelines.
• Ensure compliance with company policies, procedures, and fair housing regulations.
• Oversee vendor relationships, contract negotiations, and purchasing.
• Utilize company software platforms and digital tools for leasing, maintenance tracking, communication and reporting.

Leasing & Marketing

• Develop and implement marketing strategies to maintain optimal occupancy and reduce vacancy loss.
• Oversee the leasing process including tours, application reviews, approvals, and move-ins.
• Ensure the leasing office, model units, and common areas reflect a professional and welcoming environment.

Resident Relations & Customer Service

• Build strong relationships with residents, addressing concerns and resolving issues promptly.
• Promote resident retention by organizing community events and ensuring a high standard of living experience.
• Enforce lease agreements and community policies fairly and consistently.

Maintenance & Property Appearance

• Partner with the maintenance team to ensure timely completion of work orders, unit turns, and preventative maintenance.
• Conduct regular inspections of the property to ensure safety, curb appeal, and compliance with standards.
• Prioritize health and safety protocols for residents, staff, and vendors.

QUALIFICATIONS:

• 3+ years of experience in property management; multifamily experience preferred.
• Strong leadership, organizational, and communication skills.
• Ability to make independent decisions and handle emergency situations in a professional manner
• Customer-service mindset with problem-solving ability.
• Must be available to respond to emergencies (fire, flood, resident injury, etc.) both during and after normal business hours.
• If job duties require the use of a vehicle or golf cart, employee must maintain a valid driver’s license, an acceptable driving record, and current auto insurance.

EDUCATION + EXPERIENCE:

• Knowledge of Fair Housing regulations, landlord/tenant laws, and property management software.
• Ability to manage budgets, analyze financial reports, and drive profitability.
• Tax Credit experience is a plus.
• Minimum of 2 years of property management experience in a supervisory role.

WORKING CONDITIONS:

• Ability to operate in an open work area with moderate everyday noise.
• Ability to work from multiple locations
• This is a full-time position and may require evenings, weekends or on-call availability based on the needs of the community
• Ability to perform other duties as required.

The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. TAM Residential reserves the right to assign or reassign duties as needed to meet business needs.

BENEFITS:

• Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.

TAM Residential is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.