Community Manager - Social Media, Selling Partner Communities

Amazon; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Community Manager to enhance engagement with Selling Partners on social media and beyond. This pivotal role involves building authentic relationships, understanding Seller needs, and fostering two-way conversations to ensure a thriving community. The ideal candidate will thrive in an ambiguous environment, possess excellent communication skills, and demonstrate a strong sense of ownership. Join a forward-thinking company that values diversity and is committed to helping Selling Partners succeed in their businesses. If you're passionate about community engagement and making a difference, this opportunity is for you.

Qualifications

• Bachelor's degree or equivalent, or 3+ years of sales or marketing experience.
• Strong ability to build relationships and influence at all levels.

Responsibilities

• Build authentic relationships with Amazon Sellers and understand their needs.
• Lead two-way conversations between Amazon and Sellers across channels.
• Create engagement plans to encourage community participation.

Skills

Community Engagement

Communication Skills

Relationship Building

Social Media Management

Education

Bachelor's Degree

3+ years of Sales or Marketing Experience

Tools

Sprinklr

Social Listening Tools

Job description

Community Manager - Social Media, Selling Partner Communities

Job ID: 2971675 | Amazon.com Services LLC

The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon’s stores are a great place for our Selling Partners to build and maintain thriving businesses.

We are looking for an entrepreneurial Community Manager who wants to play a critical role in shaping our community engagement efforts with Selling Partners on Amazon’s Seller social media channels and beyond. The ideal candidate has a strong sense of ownership, thrives in an ambiguous environment, and can have a direct impact on Selling Partners’ experience with Amazon. They enjoy building relationships internally and externally, possess excellent communication skills, and exercise high judgment.

Key job responsibilities

1. Gain a deep understanding of our global Selling community and their needs by building authentic and meaningful relationships with and among Amazon Sellers.
2. Demonstrate expert knowledge of Selling Partners’ business trends, pain points, and tools available, and tailor guidance accordingly.
3. Lead efforts to foster healthy, two-way conversations between Amazon and Sellers on and off Amazon channels; provide Sellers with insights into Amazon’s perspective.
4. Develop expertise in Amazon subject matter, actively engage with Sellers to clarify/update information, correct misconceptions, and ask probing questions around selling on Amazon to share feedback with product teams.
5. Identify emerging trends in Seller Social Media and share insights with Amazon teams to address Seller needs.
6. Create and contribute to online engagement plans, establishing regular touchpoints that encourage users to log in, consume content, and engage with community members.
7. Promote a sense of community and inclusion across Selling Partners and team members.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent, or 3+ years of sales or marketing experience (such as e-commerce, retail technology, SaaS).

PREFERRED QUALIFICATIONS

• Experience influencing at all organizational levels, especially at the executive level.
• Knowledge of Sprinklr platform or relevant social listening tools.

Amazon is an equal opportunity employer and values diversity. We consider qualified applicants with arrest and conviction records in accordance with applicable laws.