Community Manager - Social Media, Selling Partner Communities

Amazon; Arlington (VA); On-site; USD 62,000 - 133,000; Full time

Job summary

Join a forward-thinking company as a Community Manager, where you will shape community engagement efforts with Selling Partners on social media and beyond. This role offers the chance to build meaningful relationships with Sellers, understand their needs, and drive impactful conversations that enhance their experience with the platform. If you thrive in dynamic environments and have a passion for community building, this is your opportunity to make a significant impact in a vibrant and inclusive workplace.

Qualifications

• Bachelor's degree or equivalent, or 3+ years of sales or marketing experience.
• Strong communication skills and ability to influence at all levels.

Responsibilities

• Build authentic relationships with Amazon Sellers to understand their needs.
• Lead efforts for healthy conversations between Amazon and Sellers.

Skills

Community Engagement

Communication Skills

Relationship Building

Sales Experience

Marketing Knowledge

Education

Bachelor's Degree

3+ years in Sales/Marketing

Tools

Sprinklr

Social Media Tools

Job description

Description

The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon’s stores are a great place for our Selling Partners to build and maintain thriving businesses.

We are looking for an entrepreneurial Community Manager who wants to play a critical role in shaping our community engagement efforts with Selling Partners on Amazon’s Seller social media channels and beyond. The ideal candidate has a strong sense of ownership, and thrives in an ambiguous environment where they can have a direct impact on Selling Partners’ experience with Amazon. They enjoy building relationships internally and externally, have excellent communication skills and high judgement.

Key job responsibilities

The Role’s Key Responsibilities Will Include

• Gaining a deep understanding of our global Selling community and their needs by building authentic and meaningful relationships with and between Amazon Sellers.
• Demonstrating expert knowledge of Selling Partners’ business trends, pain points and tools available, and tailoring guidance to those needs
• Leading efforts to build and contribute to healthy, 2-way conversation between Amazon and Sellers on and off Amazon channels; offering Sellers insight into Amazon’s perspective.
• Developing expertise in Amazon subject matter, and actively engaging in conversation with Sellers to clarify/update information, correct misconceptions, and ask probing questions around selling on Amazon that allow us to share feedback with product teams.
• Identifying emerging trends in Seller Social Media and sharing with Amazon teams to ensure we are addressing Seller needs.
• Developing and contributing to online engagement plans, and creating regular touch points that drive users to log in, consume, and engage with content and other community members in Seller Social Media.
• Promoting a sense of community and inclusion across Selling Partners and team members.
  
  

Basic Qualifications

• Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
  
  

Preferred Qualifications

• Experience influencing at all levels within an organization, particularly at the executive level
• Knowledge of Sprinklr platform or relevant social listening tool.
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $62,100/year in our lowest geographic market up to $132,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2971675