Community Manager - Social Media, Selling Partner Communities

Amazon; Seattle (WA); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic Community Manager to enhance engagement with Selling Partners on social media. This role is pivotal in fostering relationships and understanding the needs of Amazon Sellers, ensuring their voices are heard and addressed. The ideal candidate will thrive in a fast-paced environment, leveraging strong communication skills to create meaningful connections. With a focus on community inclusion, this position offers the chance to shape the Selling Partner experience and contribute to their success on a leading e-commerce platform. If you are passionate about community building and have a knack for strategic engagement, this opportunity is for you.

Qualifications

• Bachelor's degree or equivalent, or 3+ years of sales or marketing experience.
• Experience influencing at all organizational levels, especially at the executive level.

Responsibilities

• Build authentic relationships with Amazon Sellers to understand their needs.
• Lead two-way conversations between Amazon and Sellers on various channels.
• Develop online engagement plans to promote community interaction.

Skills

Community Engagement

Communication Skills

Relationship Building

Sales and Marketing

Education

Bachelor's Degree

3+ Years of Sales or Marketing Experience

Tools

Sprinklr

Social Listening Tools

Job description

Community Manager - Social Media, Selling Partner Communities

Join to apply for the Community Manager - Social Media, Selling Partner Communities role at Amazon.

The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon’s stores are a great place for our Selling Partners to build and maintain thriving businesses.

We are looking for an entrepreneurial Community Manager who wants to play a critical role in shaping our community engagement efforts with Selling Partners on Amazon’s Seller social media channels and beyond. The ideal candidate has a strong sense of ownership, thrives in an ambiguous environment, and can have a direct impact on Selling Partners’ experience with Amazon. They enjoy building relationships internally and externally, possess excellent communication skills, and have high judgment.

Key job responsibilities

• Gain a deep understanding of our global Selling community and their needs by building authentic and meaningful relationships with and among Amazon Sellers.
• Demonstrate expert knowledge of Selling Partners’ business trends, pain points, and tools available; tailor guidance to those needs.
• Lead efforts to build and contribute to healthy, two-way conversations between Amazon and Sellers on and off Amazon channels; offer Sellers insights into Amazon’s perspective.
• Develop expertise in Amazon subject matter, actively engage in conversations with Sellers to clarify/update information, correct misconceptions, and ask probing questions around selling on Amazon to share feedback with product teams.
• Identify emerging trends in Seller Social Media and share insights with Amazon teams to address Seller needs.
• Develop and contribute to online engagement plans, creating regular touch points that encourage users to log in, consume, and engage with content and other community members.
• Promote a sense of community and inclusion across Selling Partners and team members.

Basic Qualifications

• Bachelor's degree or equivalent, or 3+ years of sales or marketing experience (e-commerce, retail technology, SaaS) or equivalent.

Preferred Qualifications

• Experience influencing at all organizational levels, especially at the executive level.
• Knowledge of Sprinklr platform or relevant social listening tools.

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses.