Community Manager – Multifamily

The Neiders Company; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan

Employee Assistance Program

15 PTO days, 8 paid holidays, and 1 floating holiday

Job summary

The Neiders Company is seeking a Bilingual Community Manager responsible for overall property performance including operations, financial results, and resident satisfaction. This role requires strong leadership and bilingual Spanish skills. The ideal candidate will manage onsite teams and ensure compliance with company standards and regulations.

Candidates should have 3+ years in multifamily management, excellent customer service abilities, and be tech-savvy. Benefits include medical insurance, 401(k) plan, and paid time off.

Qualifications

• 3+ years of experience in property or community management (multifamily preferred).
• Knowledge of landlord-tenant laws, fair housing, and regulatory requirements.
• Valid driver’s license, proof of auto insurance, and reliable transportation required.

Responsibilities

• Oversee all aspects of leasing, maintenance, compliance, and resident relations.
• Conduct routine property inspections and lead preventive maintenance planning.
• Prepare, manage, and execute operating budgets aligned with property performance goals.

Skills

Bilingual in Spanish

Customer service skills

Leadership capabilities

Organizational skills

Tech-savvy

Education

High school diploma or equivalent

Bachelor’s degree in business or related field

Tools

Property management software

Financial software

Job description

Who we are

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands‑on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary

The Bilingual Community Manager is responsible for the overall performance of the assigned property, including operations, financial results, resident satisfaction, compliance, and onsite team leadership. This role serves as the primary point of accountability for ensuring the property meets company standards, regulatory requirements, and performance goals.

About This Opportunity

The Neiders Company is continuously accepting applications from experienced Community Managers for current and future opportunities across our portfolio. This posting is intended to help us proactively connect with talented multifamily professionals for upcoming opportunities within our growing organization.

We are particularly interested in candidates with strong multifamily leadership experience and bilingual Spanish communication skills. While this posting may not reflect an immediate opening at a specific property, we encourage qualified candidates who are passionate about resident experience, operational excellence, team leadership, and driving property performance to apply and connect with our team.

Essential Functions

Property Operations

• Oversee all aspects of leasing, maintenance, compliance, and resident relations
• Conduct routine property inspections and lead preventive maintenance planning
• Develop, implement, and enforce operational procedures to ensure efficiency, consistency, and compliance

Resident Relations

• Serve as the primary point of escalation for resident concerns, ensuring timely, professional, and consistent resolution
• Build and maintain strong resident relationships to support satisfaction and retention
• Implement and oversee initiatives that promote community engagement and adherence to property standards

Financial Management

• Prepare, manage, and execute operating budgets aligned with property performance goals
• Monitor rent collections, lease renewals, delinquencies, and expense controls
• Analyze financial performance and implement corrective actions to improve profitability and operational outcomes

Team Leadership & Accountability

• Set clear performance expectations; provide ongoing coaching, feedback, and formal evaluations
• Track and manage key performance indicators (KPIs) related to operations, resident experience, and financial performance
• Foster a high-performance culture grounded in accountability, integrity, and results

Legendary Service

• Lead by example in delivering consistent, high-quality service to residents and stakeholders
• Identify opportunities to enhance the resident experience and service delivery standards
• Empower and develop team members to exceed expectations and take ownership of community performance

Qualifications

• High school diploma or equivalent
• Bachelor’s degree in business, real estate, or a related field preferred
• 3+ years of experience in property or community management (multifamily preferred)
• Strong leadership and team management capabilities
• Excellent customer service, communication, and organizational skills
• Tech‑savvy; proficient in property management and financial software
• Knowledge of landlord‑tenant laws, fair housing, and regulatory requirements
• Valid driver’s license, proof of auto insurance, and reliable transportation required.
• Bilingual in Spanish – written and verbal proficiency required

Physical Requirements

• Ability to frequently walk apartment communities, including leasing offices, common areas, parking lots, and grounds.
• Ability to climb stairs and navigate multi‑story buildings as part of routine property inspections.
• Ability to stand, sit, bend, kneel, and reach for extended periods throughout the workday.
• Ability to lift, carry, push, or pull up to 25 pounds (e.g., files, signage, supplies, packages).
• Ability to operate standard office equipment, including computers, phones, printers, and scanners.
• Ability to work both indoors and outdoors, occasionally exposed to varying weather conditions during property walks and inspections.

Benefits and Perks

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)Long‑Term and Short‑Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday
• Wellness program and e‑learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.