Leasing Agent / Assistant Manager – Multi-Site

Neiders Company; Auburn (WA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Advancement opportunities

Commissions and incentives

Medical, Dental, and Vision insurance

MetLife Supplemental Insurance options

Employee Assistance Program (EAP)

401(k) plan

Disability insurance (Long-Term/Short)

Job summary

The Neiders Company is seeking a Leasing Consultant to support a small portfolio of nearby communities. You will lease apartments, renew leases, conduct tours, and prepare lease documents while delivering exceptional customer service with professionalism and integrity.

This multi-site role requires travel between properties as needed to meet operational needs. The candidate will engage in leasing activities, tenant screening, and coordination with maintenance teams to ensure show-ready

Qualifications

• 2+ years of leasing, sales, or customer service experience; multifamily housing preferred.
• Strong verbal and written communication with diverse prospects and residents.
• Familiarity with Fair Housing regulations and landlord-tenant laws; ability to learn quickly.

Responsibilities

• Conduct tours, handle inquiries, follow up with prospects, and work to achieve occupancy targets.
• Process rental applications, screenings, and verifications; assist approvals/denials.
• Maintain a welcoming, solutions‑oriented approach to support retention and resident relations.
• Assist online marketing, listings, photos, and lead responses; participate in outreach strategies.
• Support rent collection communications related to delinquencies and maintain professionalism.

Skills

Leasing & sales

Customer service

Communication

MS Office

Property management software

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

Property management software

Microsoft Office

Job description

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

We are seeking an enthusiastic and energetic Leasing Consultant to support our property management team across a small portfolio of nearby communities. In this role, you will be responsible for leasing apartments, renewing leases, generating qualified prospective residents, conducting property tours, and preparing lease documentation. Above all, we are looking for someone who is passionate about delivering exceptional customer service with a high level of professionalism and integrity.

This is a multi-site position supporting a small portfolio of nearby communities and requires travel between assigned properties based on operational needs.

Essential Functions:

(Include but are not limited to)

Leasing & Sales

• Conduct all leasing activities, including tours, phone/email communication, and prospect follow-up.
• Achieve occupancy and leasing KPI targets (closing ratio, traffic conversion, retention
• Explain lease terms, community policies, and pricing clearly and professionally.
• Ensure models, amenities, and office areas are maintained in show-ready condition.

Tenant Screening

• Process rental applications, screening reports, credit/background checks, and verifications.
• Identify potential risks and follow company protocols for approvals and denials.

Customer Service & Resident Relations

• Maintain an upbeat, welcoming, and solutions-oriented approach in all interactions.
• Build rapport with residents to support retention and reduce turnover.
• Assist in resolving resident concerns and elevate issues appropriately.
• Exhibit professionalism, empathy, and cultural awareness with diverse populations.

Marketing & Outreach

• Support online marketing efforts, including posting/updating listings, managing photos, and responding to leads.
• Assist with social media engagement, resident referral campaigns, signage, and outreach marketing strategies.
• Highlight community features, amenities, and value propositions tailored to the target demographic.

Rent Collection Support

• Support rent collection processes by assisting with follow-up communication related to delinquencies.
• Maintain professionalism and compliance in all payment-related conversations.

Maintenance Coordination

• Enter, track, and follow up on maintenance requests through the property management system.
• Partner with the maintenance team to ensure timely communication and issue resolution.

Conflict Resolution

• Handle difficult resident situations with diplomacy, patience, and professionalism.
• De-escalate issues effectively involve management or law enforcement only when necessary to ensure safety.

Community Outreach

• Engage with local community resources, service providers, and partner organizations when appropriate to support resident needs.

Documentation & Compliance:

• Maintain accurate and organized lease files, notices, communication logs, and resident records.
• Support move-in and move-out processes, including walkthroughs and documentation.
• Ensure compliance with Fair Housing, state/local landlord-tenant laws, and internal policies.

Qualifications:

• High school diploma or GED required, associate or bachelor’s degree preferred.
• Minimum 2 years of leasing, sales, or customer service experience; multifamily housing experience preferred.
• Strong verbal and written communication skills with the ability to build rapport with diverse prospects and residents.
• Demonstrated ability to remain professional, composed, and solutions-oriented in a fast-paced environment.
• Working knowledge of Fair Housing regulations and basic landlord-tenant laws, or the ability to learn quickly. Proficiency with property management software and Microsoft Office (Outlook, Word, Excel).
• Strong organizational skills with attention to detail and accuracy in documentation. Ability to work independently while collaborating effectively with onsite teams.
• Tech-savvy with the ability to learn and navigate property management and financial systems.
• Valid driver’s license, proof of auto insurance, and reliable transportation required.
• Ability to provide coverage at assigned communities, with travel between properties as needed.
• Flexibility to work across multiple assigned communities and adapt to changing business needs.

Physical Requirements:

• Ability to frequently walk apartment communities, including leasing offices, amenities, parking areas, and grounds.
• Ability to climb stairs and navigate multi-story buildings as part of daily responsibilities.
• Ability to stand, sit, bend, kneel, and reach throughout the workday.
• Ability to lift, carry, push, or pull up to 25 pounds (e.g., files, packages, signage, supplies).
• Ability to operate standard office equipment, including computers, phones, printers, and scanners.
• Ability to work indoors and outdoors, with occasional exposure to varying weather conditions.

Schedule:

• Monday–Friday, 9:00 AM–5:30 PM
• Some evenings, weekends, and/or holidays may be required based on business needs.

Benefits and Perks:

• Opportunity for advancement
• Generous commissions and incentives to hit targeted goals
• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days and 10 paid holidays
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.