Community Manager: Lead Leasing, Ops & Resident Experience

Beyond The Contract; Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401k with 100% match up to 6%

Scholarships and paid professional dev

Robust reimbursement programs: Dep D,

Mental Health Reimbursement

$2,000 annual HRA and HSA

Flexible Spending Account

Living Generously program with 100%

Charitable contribution match

Job summary

NorthPoint in Kansas City is seeking a Community Manager to lead maintenance and leasing teams, monitor expenses, and ensure top-notch resident service. You will oversee billing, accounts payable, and weekly/monthly owner reporting while driving occupancy and financial performance.

The role requires strong leadership, customer service, and knowledge of Fair Housing regulations. You will manage staff schedules, coordinate marketing, attend meetings, and represent NorthPoint in community events.

Qualifications

• High School Diploma or GED or related training.
• Valid Driver's License.
• Strong leadership and customer service background.
• Proficient in MS Word/Excel and Google apps.
• Experience with property management software (Entrata, Yardi).

Responsibilities

• Lead Maintenance and Leasing teams to ensure top notch customer service and curb appeal.
• Monitor community income and operating expenses.
• Manage and maintain customer billing information.
• Review and process accounts payable (invoicing) for processing.
• Responsible for weekly and monthly owner reporting.
• Responsible for the financial performance of the community.
• Oversee leasing, touring, move in processes along with maintaining occupancy.
• Ensures the community and staff follows Fair Housing regulations nationally/locally and other laws governing Multi-Family operations.
• Approve and oversee staff schedule.
• Oversee and implement the market survey, monthly marketing plans and outreach marketing.
• Attend manager meetings, networking events, and represent Northpoint in AAKC committees, volunteering and events.
• Ensure that employees are able to “Live Generously” and encourage volunteering.
• Resolve resident issues to ensure resident satisfaction.
• Provide continual training opportunities for the community team and peers.
• Walk buildings, vacant units and property regularly or as required.
• Any other additional tasks that are required.

Skills

Leadership

Teambuilding

Customer service

Multitasking

Ownership mindset

Collaboration

Verbal and written communication

MS Word/Excel/Google apps

Fair Housing knowledge

Education

High School Diploma or GED

Tools

Entrata

Yardi

Blue Moon Lease

Microsoft Word

Excel

Google applications

Job description

NorthPoint in Kansas City is seeking a Community Manager to lead maintenance and leasing teams, monitor expenses, and ensure top-notch resident service. You will oversee billing, accounts payable, and weekly/monthly owner reporting while driving occupancy and financial performance.

The role requires strong leadership, customer service, and knowledge of Fair Housing regulations. You will manage staff schedules, coordinate marketing, attend meetings, and represent NorthPoint in community events.