Community Manager Lead

Rapport Guest Services; Philadelphia (Philadelphia County); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group, seeks a Hospitality Service Manager to oversee on-site guest and event services. The role manages workflows, space optimization, and the timely delivery of meetings and events, with a focus on operational excellence and clear daily reporting.

This on-site position requires leading the front desk and supporting HR functions, staff coordination, and collaboration with the client management team to align with program goals.

Qualifications

• HR functions support and payroll coordination excellence.
• Staffing coordination across service areas.
• Proactive and clear communication with team and leadership.

Responsibilities

• Lead a team and assist with all HR functions, support payroll, and associate development plans.
• Coordinate resources to ensure all service areas are appropriately staffed.
• Proactive, timely, and clear communication to team and leadership, especially alerting team of changes and needs.
• Ensure space optimization practices, tools, and processes are updated and operating accurately; conduct quality assurance checks.
• Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.).
• Assist with any workplace request including facilities tickets and workplace needs.

Job description

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport

Position Title: [[title]]

Pay [[payGrade_obj]]

Salary: $75,000-$85,000

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Hospitality Service Manager manages both individual and group workflows to consistently meet service goals and guest expectations. Additionally, they oversee space optimization and ensure the timely delivery of all onsite meetings and event requirements. Drive operational excellence through transparent daily reporting and a strong partnership with the client's management team. Act as a versatile resource by contributing to broader client goals and initiatives. This role is expected to be on-site five days a week.

Essential Duties and Responsibilities:

• Lead a team and assist will all HR functions, support payroll, and associate development plans.
• Coordinate resources to ensure all service areas are appropriately staffed.
• Proactive, timely ,and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions
• Ensure space optimization practices, tools, and processes are updated and operating accurately; conduct quality assurance checks
• Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.)
• Assist with any workplace request including facilities tickets and workplace needs.

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1560607

Rapport a specialized division of FLIK Hospitality Group