Community Manager (HUD-Affordable Housing)

Pratum Companies; Baltimore (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid vacation & holidays

Company-paid life insurance

Retirement savings plan with company match

Job summary

Pratum Companies in Baltimore, Maryland, is seeking a Community Manager to oversee the operations of a HUD-affordable housing property. The successful candidate will provide leadership, manage staff, ensure compliance with regulations, and enhance community services.

This role requires at least three years of property management experience, strong customer service skills, and a commitment to the company’s philosophy. The compensation includes a salary range of $55,000-$60,000 annually, along with competitive health benefits.

Qualifications

• Minimum of three years of experience in residential property management.
• Two years of supervisory experience.
• Excellent verbal and written communication skills.

Responsibilities

• Manage property and staff ensuring compliance with regulations.
• Oversee daily operations and customer service efforts.
• Lead staffing, training, and development initiatives.

Skills

Property management experience

Leadership ability

Customer service orientation

Financial analysis

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office Suite

OneSite Property Management Software

Job description

Community Manager (HUD‑Affordable Housing)

The Community Manager’s primary responsibility and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, deliver superb customer service, and manage all aspects of the apartment community operations under their portfolio. The role includes implementing the annual business plan, ensuring excellence in financial management, maximizing occupancy, fostering community values, maintaining compliance, and overseeing staff/vendor relationships. The environment of the property must reflect the company’s philosophy.

Essential Duties

• Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
• Assist with file audits, HUD management and occupancy reviews and HUD REAC inspections
• Administer HUD recertifications and supervise all aspects of monitoring agency compliance, including proper recertification, interim recertification procedures, and coordinate annual unit inspections
• Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets
• Evaluate current market conditions and competition
• Increase revenue while maintaining controllable expenses, including revenue collections and delinquency control
• Provide customer service to residents, resolve any issues that may occur, and ensure maintenance completes service requests
• Ensure that all property reporting is completed in a timely manner (financial reports, marketing reports)
• Operate within budget and purchasing guidelines
• Maintain curb appeal by walking/inspecting property and vacant units
• Ensure company policies and procedures are met
• Attend court proceedings as necessary
• Coordinate and lead staff meetings as necessary
• Supervise, review, evaluate, and counsel employees in conjunction with the directives of the area
• Promote resident services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
• Prepare reports of all operational financial data for the regional property manager, property staff accounts, and other corporate departments as requested
• Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team

Job Requirements

• Previous property management experience
• Compliance experience with PB section *
• Professional certification: COS or CPO
• Two years of supervisory experience
• Computer proficiency and knowledge of Microsoft Office Suite
• Demonstrated leadership ability and proven track record of success with the leasing process
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Excellent verbal and written communication skills and ability to interact with residents and customers professionally
• Strong financial analysis, budgeting, and P&L management skills
• Working knowledge of applicable Landlord & Tenant laws, Fair Housing mandates, and other legal issues affecting property management
• Experience with unit and common area renovations
• Proven financial and accounting expertise
• Excellent customer service orientation
• Accounts receivable and collections experience a must
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, One‑Site Property Management Software, and Internet

Education

High school diploma or GED. This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on‑site resident management software functions.

Professional Experience

A minimum of three years of experience in residential property management and lease‑up.

Attendance/Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, individuals must be able to work scheduled hours consistently and, if necessary, overtime hours when requested. The position requires on‑call service as scheduled or as necessary. Travel may be required at times to attend owner gatherings within the general vicinity of the associate’s home property or in another state. The position also requires attendance at certain resident events held after hours.

Computer Skills

• Intermediate computer, Microsoft Suites, and Internet knowledge
• Working knowledge of Outlook and OneSite/Yardi

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry, or maneuver weights of up to 50 lbs independently and 100 lbs with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth through career‑path activities provided through the corporate office and external sources as needed.

Pratum prides itself on offering a competitive salary and extensive, market‑competitive health and welfare benefits including:

• Medical, Dental & Vision
• Paid vacation & holidays
• Paid personal/sick leave
• Company‑paid life insurance
• Company‑paid short‑term and long‑term disability insurance
• Supplemental life insurance (self, spouse, child)
• Retirement savings plan with company match
• Company outings and events

Compensation

Role is exempt and has an anticipated annualized base salary range of $55,000-$60,000 for a new employee, depending on relevant factors such as experience, qualifications, knowledge, skills, abilities, client or company budgetary limitations, and other job‑related considerations. The position may be eligible to receive discretionary and/or performance‑based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other factors. Full‑time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the company website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/.

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.