Community Manager

Pratum Co; Silver Spring (MD); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Health benefits

Job summary

Pratum Co in Silver Spring, Maryland is seeking a Community Manager to oversee property operations, ensuring compliance and excellent customer service. The ideal candidate has at least 3 years of property management experience and a strong background in HUD regulations.

This role requires managing staff, implementing business plans, and maintaining community standards. A competitive salary ranging from $56,000 to $68,000 is offered, along with bonuses and benefits.

Qualifications

• At least 3 years of property management experience.
• Strong knowledge of HUD, LIHTC, Section 8, and Fair Housing laws.
• Professional certification: COS or TCS required.

Responsibilities

• Manage property and staff ensuring compliance with regulations.
• Administer HUD recertifications and monitor compliance.
• Provide excellent customer service to residents.

Skills

Property management experience

Compliance knowledge (Section 8)

Leadership ability

Financial analysis and budgeting

Excellent customer service

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Yardi Property Management software

Microsoft Office

Job description

Community Manager

The Community Manager’s primary responsibility and role is to serve as point of contact for the managing property and stakeholders, provide leadership and direct supervision of staff, deliver superb customer service, and manage all aspects of apartment community operations under their portfolio. Responsibilities include implementing the annual business plan for the property and ensuring excellence in financial management, maximizing occupancy levels, community values, compliance, and staff/vendor oversight, and assuring that the environment of the property reflects the company philosophy.

Responsibilities

• Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs.
• Assist with file audits, HUD management and occupancy reviews and INSPIRE inspections.
• Administer HUD recertifications and supervise all aspects of monitoring agency compliance, including proper recertification and interim recertification procedures, and coordinate annual unit inspections.
• Oversee the day‑to‑day outreach, sales, and customer service efforts to meet and exceed performance targets.
• Evaluate current market conditions and competition.
• Increase revenue while maintaining controllable expenses, including revenue collections and delinquency control.
• Provide customer service to residents, resolving issues and ensuring maintenance completes service requests.
• Ensure all property reporting is completed in a timely manner (financial reports, marketing reports).
• Operate within budget and purchasing guidelines.
• Maintain curb appeal by inspecting property and vacant units.
• Ensure company policies and procedures are met.
• Attend court proceedings as necessary.
• Coordinate and lead staff meetings as necessary.
• Supervise, review, evaluate, and counsel employees in conjunction with Area directives.
• Promote Resident Services initiatives to engage residents in social, educational, planned activities and events.
• Prepare reports of all operational financial data for the Regional Property Manager, Property Staff Accounts and other Corporate Departments.
• Lead staffing, training, and development initiatives to ensure the best talent is on the team.

Job Requirements

• At least 3 years of property management experience.
• Working knowledge of compliance experience with project‑based Section 8.
• Professional certification: COS or TCS required.
• Strong knowledge of HUD, LIHTC, Section 8, and Fair Housing laws.
• Demonstrated leadership ability and proven track record of success with the leasing process.
• Must be able to walk apartments and grounds, including steps and climbing stairs.
• Excellent verbal and written communication skills and ability to interact with residents and customers professionally.
• Strong financial analysis, budgeting, and P&L management skills.
• Working knowledge of applicable Landlord‑Tenant laws, Fair Housing mandates and other legal issues affecting property management.
• Experience with unit and common area renovations.
• Proven financial and accounting expertise.
• Excellent customer service orientation.
• Accounts receivable and collections experience required.
• Attention to detail and ability to work independently on assignments.
• Proficient in Word, Excel, Outlook, and Yardi Property Management software.

Education

High school diploma or GED. Requires the ability to accurately perform intermediate mathematical functions and to understand and use resident management software.

Attendance and Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. It may require overtime hours when requested and on‑call service. Travel may be required to attend owner gatherings in the vicinity or another state.

Computer Skills

• Intermediate computer, Microsoft Office and Internet knowledge.
• Working knowledge of Outlook and OneSite/Yardi.

Physical Demands

Must be able to access all exterior and interior parts of the property and amenities, push, pull, lift, carry or maneuver weights up to 50 lbs independently and 100 lbs with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth through corporate and external resources as needed.

This role is exempt and has an anticipated annualized base salary range of $56,000–$68,000 for a new employee, depending on experience, qualifications, and other factors. The position may be eligible for discretionary or performance‑based bonuses, and full‑time positions are eligible for paid vacation, sick leave, holidays, and health benefits as outlined on the company website.

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.