Community Manager- Bear Creek Maple Crest

Peak Living; Naples (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Holidays

Health plans

401k matching

Referral program

Employee assistance program

Employee events

Job summary

Peak Living seeks a qualified Community Manager with LIHTC experience to join our team. Under the Regional Manager, you will oversee day-to-day operations of multi-family communities, supervise staff, ensure compliance with tax credit rules, and uphold customer service and leasing standards.

You will direct marketing, prepare new and renewal leases, set renewal rates, collect rents, and monitor delinquencies. Expect reporting duties, budgeting, occupancy control, and resident activities.

Qualifications

• Minimum 3 years as onsite Community Manager or Assistant Manager.
• High school diploma or equivalent required.
• CAM/ARM certifications preferred; HCCP/COS designations beneficial.
• LIHTC experience is preferred (1 year).
• Valid driver's license and English communication required.

Responsibilities

• Supervise all community associates and operations.
• Ensure compliance with tax credit requirements at all times.
• Support customer service and leasing standards; respond to resident requests.
• Direct marketing efforts and leasing activities; prepare lease paperwork.
• Determine renewal rates and deliver renewal letters to secure renewals.
• Review resident files and collect rents; enforce leases and delinencies.
• Prepare weekly/monthly reports, 3-day demands, move-in/move-out inspections.
• Manage budgets, occupancy, and expenses; track other income and utilities.
• Organize resident activities, newsletters, and loyalty programs.
• Research market rents quarterly to align with conditions.
• Identify operational improvements to increase efficiency and profitability.

Skills

English communication

Leadership

Customer service

Education

High school diploma

CAM certification

ARM certification

HCCP designation

COS designation

Job description

Peak Living is seeking a qualified Community Manager, with tax credit experience, to join our team!

At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.

Overview

Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.

Responsibilities

• The Community Manager supervises all community associates.
• Ensures that the property follows all tax credit requirements.
• The Community Manager supports and participates in fulfilling the customer service and leasing standards.
• Responds to resident requests promptly and courteously and provides solutions to resolves resident issues.
• Direct all marketing efforts.
• Assist in preparing all paperwork specific to new and renewal lease agreements.
• Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
• Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
• Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
• Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
• Collect, post, and deposit rents/security deposits and other community income daily.
• Lead the maintenance and management of budgeted occupancy, collections, and expenses.

Qualifications

• A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
• A high school diploma or equivalent is required.
• College education, CAM or ARM certification preferred.
• Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC)
• Certified Occupancy Specialist (COS) designation preferred (for Section 8)
• 1 year of experience in LIHTC communities.
• Valid driver's license.
• Must have the ability to communicate in English.

Why Join Peak Living

• 3 Weeks of Paid Time Off (PTO)
• 10 Paid Holidays + 3 Floating Holidays
• Medical, Dental, and Vision Plans
• 401k matching
• Employee Referral Bonus Program
• Employee Assistance Program
• Employee Appreciation Events