Community Manager- Sunland Flats

peakliving; Phoenix (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO

Holidays

Medical/Dental/Vision

401k matching

Referral program

EAP

Appreciation events

Job summary

Peak Living is seeking a qualified Community Manager, with tax credit experience, to join our team.

Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations, supervises staff, ensures LIHTC compliance, and drives leasing, marketing, and resident relations to maintain growth and resident satisfaction.

Qualifications

• Minimum 3 years as onsite Community Manager or Assistant Community Manager in multifamily housing or related fields.
• Valid driver's license and ability to communicate in English.

Responsibilities

• Supervise all community associates.
• Ensure property complies with tax credit requirements.
• Support customer service and leasing standards.
• Respond to resident requests promptly and courteously.
• Direct marketing efforts.
• Prepare lease paperwork for new and renewal leases.
• Determine renewal rates and deliver renewal letters.
• Recommend rental rate adjustments to increase activity.
• Review resident files and collect delinquent balances; enforce lease terms.
• Prepare weekly and monthly reports and related spreadsheets.
• Organize resident activities and retention programs.
• Identify areas to improve efficiency, productivity, profitability.
• Shop competition quarterly to align rates and deposits.
• Collect and deposit rents and security deposits daily.
• Lead budgeted occupancy, collections, and expenses management.

Skills

Community management onsite

Customer service focus

Leasing knowledge

English communication

Education

High school diploma or equivalent

CAM or ARM certification preferred

Housing Credit Certified Professional (HCCP) designation preferred

Certified Occupancy Specialist (COS) designation preferred

LIHTC experience

Job description

Peak Living is seeking a qualified Community Manager, with tax credit experience, to join our team!

At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.

Overview

Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.

Responsibilities

• The Community Manager supervises all community associates.
• Ensures that the property follows all tax credit requirements.
• The Community Manager supports and participates in fulfilling the customer service and leasing standards.
• Responds to resident requests promptly and courteously and provides solutions to resolves resident issues.
• Direct all marketing efforts.
• Assist in preparing all paperwork specific to new and renewal lease agreements.
• Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
• Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
• Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
• Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
• Collect, post, and deposit rents/security deposits and other community income daily.
• Lead the maintenance and management of budgeted occupancy, collections, and expenses.

Qualifications

• A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
• A high school diploma or equivalent is required.
• College education, CAM or ARM certification preferred.
• Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC)
• Certified Occupancy Specialist (COS) designation preferred (for Section 8)
• 1 year of experience in LIHTC communities.
• Valid driver's license.
• Must have the ability to communicate in English.

Why Join Peak Living

• 3 Weeks of Paid Time Off (PTO)
• 10 Paid Holidays + 3 Floating Holidays
• Medical, Dental, and Vision Plans
• 401k matching
• Employee Referral Bonus Program
• Employee Assistance Program
• Employee Appreciation Events