Community Manager- Bear Creek + Maple Crest

peakliving; Naples (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

PTO

Holidays and paid leave

Health benefits

401k matching

Referral program

Employee Assistance Program

Employee appreciation events

Job summary

Peak Living is seeking a qualified Community Manager with tax credit experience to join our team in Naples, FL. Under the Regional Manager, you will oversee daily operations, supervise on-site staff, manage leasing, budgets, and compliance with LIHTC requirements.

You will lead marketing efforts, handle renewals, track performance, and ensure exceptional resident service. A 3+ year background in onsite management and LIHTC knowledge is required, with relevant certifications preferred.

Qualifications

• 3+ years of onsite Community Manager or Assistant Community Manager experience in multi-family housing or similar.
• High school diploma or equivalent required.
• CAM/ARM certification preferred; HCCP COS designations preferred.
• LIHTC experience: 1 year preferred.
• Valid driver's license and ability to communicate in English.

Responsibilities

• Supervise all community associates and ensure LIHTC compliance.
• Support customer service and leasing standards, respond to resident requests.
• Direct marketing efforts and prepare lease paperwork for new/renewals.
• Determine renewal rates and issue renewal letters to secure renewals.
• Review resident files and delinquency, collect balances and enforce leases.
• Prepare weekly/monthly reports, move-in/out inspections, and other statements.
• Organize resident activities and loyalty/retention programs.
• Identify improvements to increase occupancy, productivity, and profitability.
• Research market conditions quarterly for rental rates and concessions.
• Collect rents and deposits daily; manage budgeted occupancy and expenses.

Skills

English communication

Customer service

Education

High school diploma or equivalent

CAM or ARM certification preferred

COS designation preferred

HCCP designation preferred

Job description

Peak Living is seeking a qualified Community Manager, with tax credit experience, to join our team!

At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.

Overview

Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.

Responsibilities

• The Community Manager supervises all community associates.
• Ensures that the property follows all tax credit requirements.
• The Community Manager supports and participates in fulfilling the customer service and leasing standards.
• Responds to resident requests promptly and courteously and provides solutions to resolves resident issues.
• Direct all marketing efforts.
• Assist in preparing all paperwork specific to new and renewal lease agreements.
• Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
• Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
• Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
• Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
• Collect, post, and deposit rents/security deposits and other community income daily.
• Lead the maintenance and management of budgeted occupancy, collections, and expenses.

Qualifications

• A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
• A high school diploma or equivalent is required.
• College education, CAM or ARM certification preferred.
• Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC)
• Certified Occupancy Specialist (COS) designation preferred (for Section 8)
• 1 year of experience in LIHTC communities.
• Valid driver's license.
• Must have the ability to communicate in English.

Why Join Peak Living

• 3 Weeks of Paid Time Off (PTO)
• 10 Paid Holidays + 3 Floating Holidays
• Medical, Dental, and Vision Plans
• 401k matching
• Employee Referral Bonus Program
• Employee Assistance Program
• Employee Appreciation Events