COMMUNITY MANAGER - APARTMENTS

T&H Investment Properties, LLC; Valparaiso (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

T&H Investment Properties, LLC is seeking a Community Manager in Valparaiso, Indiana, to oversee property management, ensuring high standards of maintenance and satisfaction.

The ideal candidate will have strong leadership, communication skills, and a minimum of two years in property management. Responsibilities include managing maintenance, overseeing staff, and ensuring customer satisfaction.

Qualifications

• Minimum of two years of property management experience.
• Strong leadership and excellent communication skills.
• Ability to read and interpret business documents.

Responsibilities

• Oversee maintenance and operations of properties.
• Manage and train staff in property management.
• Drive overall occupancy and customer satisfaction.

Skills

Leadership

Communication

Analytical skills

Bilingual (Spanish)

Education

Advanced degree or CAM/ARM certification

Tools

Yardi Systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

SUMMARY: COMMUNITY MANAGER – FULL TIME

The position of the Community Manager is to provide complete oversight of the real and personal property for T&H Property Management owned and/or managed properties. The Community Manager is to maintain the integrity of the physical assets and maximize returns in accordance with T&H Property Management’s objectives. This position supervises, trains, and develops all management personnel in their assigned region. In addition, it is responsible for revenue management, financial reporting and control, administration, and overall property operation and performance for each asset in the portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages the maintenance, inventory, and oversight of properties owned or managed by T&H Property Management
• Works directly with managers on renovation projects, maintenance, and general upkeep on owned and managed properties
• Travels to owned or managed properties frequently during renovation projects or as required
• Meet with staff to ensure all aspects of the buildings are being well maintained
• Responsible for driving overall occupancy, and support leasing team in all areas of the leasing experience
• Oversee details of move-in and move-out experience
• Lead scheduled daily/weekly team meetings to connect activities between management, leasing, and maintenance
• Accountable for community curb appeal through daily property walks to meet company expectations
• Oversee all routine and emergency repairs, negotiating with vendors to secure competitive rates and ensure consistent quality of work
• Meet with owners and staff by phone and in person to discuss priority issues
• Provide facilities expertise and advice to staff regarding operations
• Provide guidance regarding T&H Property Management policies and initiatives
• Coordinate all necessary and scheduled maintenance repairs with vendors and contractors
• Obtain copies of current Certificates of Insurance for workers compensation coverage
• Monitor property management budgets to ensure accuracy
• Accountable for handling all resident concerns, questions, feedback, and complaints regarding all aspects of their residency
• Involvement with resident social functions and all lifestyle events
• Interview, hire, supervise, discipline, and terminate property staff
• Conduct Exit Interviews
• Place employment advertisements
• Complete annual performance reviews
• Complete Career Development forms, verbal and written disciplinary forms, performance improvement plans as needed and required

EDUCATION and/or EXPERIENCE

• Minimum of two years of related property management experience
• Advanced degree or other professional designation, such as CAM or ARM, is desirable
• Previous lease‑up experience preferred
• Strong leadership and motivational abilities
• Excellent communication skills required

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual is a plus (Spanish).

MATHEMATICAL SKILLS

Strong math and analytical skills. Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and formulas.

REASONING ABILITY

Moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond a specific set of instructions.

COMPUTER SKILLS

Must be proficient with Word, Excel, PowerPoint, email, and accounting software (Yardi Systems).

PHYSICAL DEMANDS

Must be physically able to walk, stoop, kneel, carry and lift up to 35 pounds, and climb stairs easily on a multi‑terrain property. Outdoor conditions will impact the majority of job tasks; must be able to withstand various temperatures and conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

ADDITIONAL REQUIREMENTS

A Community Manager must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Team Handbook, or otherwise communicated (verbally or in writing) to employees.