Community Manager

The Community Builders, Inc.

Edina (MN)

On-site

USD 63,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

12 paid holidays

Health Savings Accounts

Company paid life & disability

403(b) retirement plan with company  匹

Commuter/parking FSA

Hospital & critical illness insurance

Employee assistance program

Job summary

The Community Builders, Inc. seeks an experienced Community Manager to oversee all aspects of property operations, budgeting, and on-site team performance. The role focuses on maximizing cash flow, maintaining the asset, ensuring regulatory compliance, and delivering superior resident service.

This position requires five days a week in office. A BA/BS and 5+ years in residential property management (supervisory) are required, with COS/LIHTC/ARM/CPMC designations preferred.

Qualifications

BA/BS and 5+ years in residential property management, supervisory experience.
Knowledge of federal housing laws and guidelines required.
Proficiency with Yardi or similar property management software; MS Office suite.
Excellent verbal and written communication skills; customer service oriented.

Responsibilities

Develop and manage operating budgets, billing, reports, and all accounting functions.
Monitor rent collection, nonpayment processes, and collections.
Oversee property upkeep, safety, inspections, and risk documentation.
Provide outstanding resident service and coordinate community activities.
Recruit, train, coach, and evaluate site team; respond to emergencies and weekend duties.

Skills

Budget management

Financial management

Regulatory knowledge

Yardi

MS Word

MS Excel

MS Outlook

Verbal and written communication

Customer service

Second language (plus)

Education

BA/BS in related field

5+ years residential property management

Tools

Yardi

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Position Description

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on‑site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring their adherence to TCB’s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements. This position has a requirement of five days a week in office.

Essential Functions

Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow‑up and reporting; leasing procedures and compliance with affirmative fair housing marketing plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
Attend trainings, seminars and conferences.
Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities

Excellent budget and financial management skills.
Knowledge of all regulatory programs, policies and federal housing laws and guidelines required.
Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
Excellent verbal and written communication skills required.
Knowledge of federal fair housing laws & guidelines a plus.
Demonstrated excellent customer service skills are necessary to be successful in this role.
Ability to speak a second language is a plus.
Knowledge of all regulatory programs and policies regarding housing and affordable housing mandatory.
Leadership skills and understanding of effective management of personal development for all employees desired.

Physical Demands & Work Environment

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

BA/BS and 5+ years in progressive career path in residential property management, hotel, hospitality or retail management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC® preferred.

Benefits