Job Details: Job Location: Fiona Apartments - Irving, TX 75038. Position Type: Full Time. Education Level: High School. Travel Percentage: None.
Job Summary
The Community Manager is a dynamic leader responsible for overseeing all aspects of our multi‑family property's operations, resident relations, and financial performance. Your responsibilities will be to lead a successful team, foster a sense of community, and ensure the property's success.
Values Modeled
- RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
- ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
- INTEGRITY: Act with honesty, honor, and transparency in all activities.
- SERVICE: Be socially conscious, proactive thinkers, committed to improving well‑being.
- EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.
Essential Duties and Responsibilities
Leadership
- Utilize effective recruitment, coaching, motivation, and development techniques to lead a highly skilled team.
- Provide guidance and mentorship to the property management team, promoting teamwork and a positive work environment.
- Set performance expectations, conduct regular team meetings, and provide ongoing training and development.
Resident Relations
- Cultivate a positive living environment by promoting resident engagement, communication, and community events.
- Address resident inquiries, concerns, and issues promptly and professionally to ensure resident satisfaction.
- Coordinate maintenance, repairs, and improvements for a well‑maintained property.
Financial Management
- Develop and manage property budgets for cost‑effective operations, revenue growth, and expense control.
- Monitor rent collection, accounts receivable, and financial reporting to ensure compliance with company policies.
- Develop and implement leasing strategies to optimize occupancy rates and revenue.
Vendor and Partner Relationships
- Collaborate with external vendors, contractors, and partners to ensure high‑quality services, timely repairs, and cost‑effective solutions.
Compliance and Regulations
- Ensure compliance with local, state, and federal regulations, fair housing laws, and property policies.
- Maintain accurate and up‑to‑date records and documentation related to property operations.
Marketing and Branding
- Develop and implement marketing strategies to attract and retain residents, enhance the property's online presence, and showcase its unique features.
Qualifications
Education / Experience
- Bachelor’s degree in business administration, Property Management, or related field (preferred).
Competencies
- Proven experience in property management, with a minimum of 1 year in a leadership role.
- Strong leadership, organizational, and team management skills.
- Excellent interpersonal and communication skills essential for resident interactions and team collaboration.
- Proficiency in financial management, budgeting, and financial reporting.
- Familiarity with property‑management software and technology tools.
- Knowledge of fair housing regulations and property‑management laws.
- Exceptional problem‑solving skills and the ability to handle complex situations with professionalism.
- Valid driver’s license and reliable transportation.
Key Qualities
- Proactive and customer‑focused
- Team‑oriented and collaborative
- Strong organizational and leadership skills
- Excellent communication and interpersonal skills
- Problem‑solving and decision‑making abilities
- Adaptable and able to handle complexity with professionalism.