Community Manager

Bell Partners Inc.; Washington (District of Columbia); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Opportunities for career growth

Total rewards benefits package

Cell phone allowance

Family health insurance

401(k) match

Vacation

Personal Days

Sick time

Customized training programs

Associate referral bonus plan

Diverse, equitable, and inclusive work

Job summary

Bell Partners Inc. is seeking a Community Manager to oversee all community operations and drive high levels of resident satisfaction.

You will lead and motivate staff to deliver exceptional service, train on leasing and resident services, and manage budgeting and marketing initiatives. Responsibilities include maximizing property performance, conducting regular meetings, and ensuring accurate associate records.

Qualifications

• 3+ years’ experience in a property management role preferred.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Knowledge of budgeting and property marketing.

Responsibilities

• Motivate associates through recognition programs, training, and team building.
• Ensure leasing targets and BAL strategic drivers are met.
• Train staff on leasing techniques and resident service.
• Oversee property performance and safety inspections.
• Develop and administer the community budget and marketing plan.
• Hold responsibility for 35% of leasing activities.
• Lead weekly meetings with leasing and maintenance teams.
• Maintain associate records and satisfaction surveys.

Skills

Supervisory experience

Customer service

Leadership

Team building

Marketing skills

MS Office (Excel)

Education

BA/BS in business, sales, or related field

Tools

Yardi Voyager

Job description

Community Manager

As a Community Manager with Bell, you will lead and direct all community operations to ensure quality services and a high degree of customer satisfaction.

You will lead and motivate community staff members to provide services to residents and maintain a high level of resident satisfaction.

What we can offer you:

• Opportunities for career growth


• Total rewards benefits package


• Cell phone allowance


• Family health insurance, 401(k) match, Vacation, Personal Days, and Sick time


• Customized training programs


• Associate referral bonus plan


• Diverse, equitable, and inclusive work environment


• A culture that empowers you to make a difference

What you’ll do to make a difference:

• Motivate associates through recognition programs, training, and team building


• Ensure team meets BAL strategic drivers


• Train staff members on proper leasing techniques and resident service


• Ensure property performance is maximized, including walking the grounds and inspecting apartments


• Tour visitors and guests to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)


• Conduct regular performance appraisals and address any employee relations or associate concerns


• Maintain complete and accurate associate files and a high level of associate satisfaction, measured by periodic surveys


• Conduct weekly meetings with leasing and maintenance staff


• Develop and administer community budget, and evaluate unit prices in accordance with the market and budget goals


• Develop an annual marketing plan and conduct marketing reviews monthly


• Obtain bids for all contract services and oversee routine capital projects, coordinate with Construction Services, as necessary


• Hold responsibility for 35% of leasing activities


• Regular attendance and punctuality

What you bring to our team:

• BA/BS in business, sales, or related field, relevant experience, or a combination


• Successful supervisory experience


• 3+ years’ experience in a property management role preferred


• The ability to build, lead, and serve on teams


• Strong marketing skills required


• Advanced mathematical skills and ability to analyze and explain financial reports


• Strong working knowledge of MS Office Suite including MS Excel


• Superior interpersonal skills and the ability to provide exceptional customer service


• Strong time management skills and the ability to multi-task required


• Knowledge of Yardi Voyager, or other similar programs preferred


• Demonstration of Bell Core Values


• Physical requirements of the job: Walking, bending, reaching, climbing, and lifting to 30 lbs. Ability to work with mechanical and electrical equipment, as well as hazardous materials Must be comfortable with heights and moving heavy objects

Compensation Range

• Annual Salary: $100,000.00 - $110,000.00


• Incentive compensation opportunities are available and are performance based.

Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer.

Why Join Us?

At Bell, we're family. It is through the combined efforts of our associates that we achieve our Mission of being the apartment company of choice by creating value and honoring commitments to our residents, partners, and other associates. As part of Bell, your work is rewarded through competitive compensation and reward strategies, through sincere appreciation and through opportunities for enrichment and advancement. Collectively, our company boasts one of the most talented, hardworking, and service-oriented teams in the apartment industry. With a clear vision of where we want to go, and the best associates in the industry to help us get there, Bell's future remains bright!

Bell offers competitive benefits that can provide protection, peace of mind, and savings. From medical, dental and vision coverage to income protection, retirement savings and other benefits, we've got you covered.