Community Manager

Two Plus Four Management; Village of Union Springs (NY); Presencial; USD 27.552 - 33.062; Jornada completa

Descripción de la vacante

A real estate management firm is seeking a full-time Community Manager to oversee operational responsibilities of an affordable housing community in New York. Key tasks include managing communications with residents, collecting rent, maintaining accurate records, and ensuring compliance with relevant regulations. Ideal candidates will possess a high school diploma and strong customer service skills while demonstrating the ability to manage various responsibilities effectively. This entry-level position offers competitive pay ranging from $20.00/hr to $24.00/hr.

Formación

• Must have excellent interpersonal and communication skills.
• Knowledge of Fair Housing laws and regulations.
• Ability to manage flexible schedules including overtime.

Responsabilidades

• Manage day-to-day operations of the housing community.
• Collect rent, process bills, and maintain accurate resident files.
• Show and lease apartments to prospective residents.

Conocimientos

Excellent customer service

Organization

Time management

Conflict resolution

Verbal and written communication

Educación

High School Diploma with Real Estate Education/Degree Preferred

Herramientas

Microsoft Office

Descripción del empleo

The Community Manager role is FULL TIME and will handle the day‑to‑day operational responsibilities of an affordable housing community. This includes financial, marketing and leasing, customer service, compliance and staff management responsibilities.

Base pay range

$20.00/hr - $24.00/hr

Essential Functions

Financial/Administrative Operation

• Manage all communications with residents regarding rent and past due balances; prepare and facilitate reminders, payment arrangements, and/or legal eviction procedures according to company timelines.
• Collect rent, process billing statements, post payments, and deposit receipts according to company procedures and timelines (including Section 8 and other supplemental payments).
• Maintain accurate records and resident files in company approved, internal and external audit compliant order.
• Process move‑out paperwork and security deposits; input information into Yardi.
• Order and maintain administrative office supplies.
• Ensure timely communication with the Regional Manager regarding all phases of property operation, resident issues and significant changes or problems.

Marketing/Leasing/Move In

• Formulate ideas for an effective marketing plan. Implement the marketing plan as directed by the Regional Manager.
• Accurately record and track quantity and details of telephone and in‑person prospects.
• Show and lease apartments to prospective residents.
• Process, approve or deny rental applications in accordance with the Tenant Selection Plan, Marketing Plan, Compliance Programs and all applicable laws and regulations.
• Conduct new resident orientation to property including rules and regulations.
• Perform move‑in and move‑out inspections with residents.

Resident Retention

• Enforce and adhere to lease and rules and regulations as appropriate to Fair Housing laws and ensure consistent treatment of all residents.
• Maintain a professional office atmosphere to ensure all residents and prospective residents feel welcome. Maintain a positive customer service attitude; be pleasant, professional, and responsive to residents, prospective residents, vendors, and contractors.
• Process monthly lease renewals, prepare all necessary documentation and schedule and conduct interim and annual re‑certifications or lease renewal signing according to policies and procedures. *Please refer to “Compliance” section along with policy and procedures for Affordable housing.

Physical Operation

• Monitor apartment inspections relating to move‑in and move‑out procedures.
• Ensure property is prepared for scheduled audits or regulatory inspections.
• Walk and inspect property to monitor vacant apartments, model apartments, exterior lighting, landscaping, pavement conditions, etc. Report action items to Regional Manager.

Compliance

• Understand and conduct all business in accordance with regulations of HUD, DHCR, HFA, USDA and all other federal and state supervisory agencies, Fair Housing, Americans with Disabilities Act, OSHA, federal, state, local and all other laws pertaining to multifamily housing and employees.
• Maintain accurate waiting list (AWL) in accordance with program compliance.
• Process required correspondence to remain in compliance with the 120, 90, 60‑ and 30‑day notices (Affordable sites).
• Schedule and perform applicant/resident interviews.
• Obtain third‑party verifications on income, assets and deductions (when applicable).
• Ensure accurate and timely completion of all Certifications utilizing Tenant Rental Certification System (TRACS), Management Interactive Network Connection (MINC). (Affordable sites).
• Submit monthly reports to DHCR, HUD, USDA or other regulatory agencies as required.
• Follow all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos and other means of communication.

Mental and Physical Demands

• Must have excellent interpersonal, customer service, organization, time management, conflict resolution, and verbal and written communication skills.
• Must be computer proficient in Microsoft Office and ability to navigate the Internet.
• Must be able to manage a flexible schedule including overtime.
• Must be able to walk, lift and move light loads (20 lb. max), bend, stoop, and climb stairs on a regular basis.

Core Competencies/Qualifications

• High School Diploma with Real Estate Education/Degree Preferred
• Extensive knowledge and experience with Microsoft Office and ability to navigate the Internet.
• Command of the English language with the ability to edit the work or others.
• Familiar with standards for business letters, memos, contracts, etc.

Two Plus Four Management Company Inc is an EEO employer - M/F/Vets/Disabled

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Marketing and Sales

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