Community Manager

Two Plus Four Management; Village of Carthage (NY); On-site; USD 25,000 - 35,000; Part time

Job summary

Two Plus Four Management in Village of Carthage is seeking a part-time Community Manager to oversee the operational responsibilities of an affordable housing community. You will handle financial aspects, customer service, marketing, leasing, compliance, and staff management.

The ideal candidate should have strong interpersonal skills, be proficient in Microsoft Office, and have a high school diploma, with real estate education preferred. This role involves managing resident communications and ensuring property compliance with regulatory standards.

Qualifications

• Excellent interpersonal, customer service, organization, time management, and conflict resolution skills.
• Computer proficiency in Microsoft Office and ability to navigate the Internet.
• Ability to manage a flexible schedule including overtime.

Responsibilities

• Oversee day-to-day operational responsibilities of an affordable housing community.
• Manage communications with residents regarding rent and past due balances.
• Prepare and facilitate legal eviction procedures according to company timelines.
• Implement marketing plans and show apartments to prospective residents.
• Conduct inspections and maintain compliance with HUD, DHCR, and other regulations.

Skills

Interpersonal skills

Customer service

Organization

Time management

Conflict resolution

Verbal communication

Written communication

Computer proficiency

Education

High School Diploma

Real Estate Education/Degree Preferred

Tools

Microsoft Office

Job description

The Community Manager role is Part‑time (20 Hours) and will oversee the day‑to‑day operational responsibilities of an affordable housing community, including financial, marketing and leasing, customer service, compliance, and staff management responsibilities.

Essential Functions

Financial/Administrative Operation

• Manage all communications with residents regarding rent and past due balances; prepare and facilitate reminders, payment arrangements, and/or legal eviction procedures according to company timelines.
• Collect rent, process billing statements, post payments, and deposit receipts according to company procedures and timelines (including Section 8 and other supplemental payments).
• Maintain accurate records and resident files in company approved, internal and external audit compliant order.
• Process move‑out paperwork and security deposits; input information into Yardi.
• Order and maintain administrative office supplies.
• Ensure timely communication with the Regional Manager regarding all phases of property operation, resident issues and significant changes or problems.

Marketing/Leasing/Move In

• Formulate ideas for an effective marketing plan. Implement the marketing plan as directed by the Regional Manager.
• Accurately record and track quantity and details of telephone and in‑person prospects.
• Show and lease apartments to prospective residents.
• Process, approve or deny rental applications in accordance with the Tenant Selection Plan, Marketing Plan, Compliance Programs and all applicable laws and regulations.
• Conduct new resident orientation to property including rules and regulations.
• Perform move‑in and move‑out inspections with residents.

Resident Retention

• Enforce and adhere to lease and rules and regulations as appropriate to Fair Housing laws and ensure consistent treatment of all residents.
• Maintain a professional office atmosphere to ensure all residents and prospective residents feel welcome. Maintain a positive customer service attitude; be pleasant, professional, and responsive to residents, prospective residents, vendors, and contractors.
• Process monthly lease renewals, prepare all necessary documentation and schedule and conduct interim and annual re-certifications or lease renewal signing according to policies and procedures. Please refer to the Compliance section along with policy and procedures for Affordable housing.

Physical Operation

• Monitor apartment inspections relating to move-in and move‑out procedures.
• Ensure property is prepared for scheduled audits or regulatory inspections.
• Walk and inspect property to monitor vacant apartments, model apartments, exterior lighting, landscaping, pavement conditions, etc. Report action items to Regional Manager.

Compliance

• Understand and conduct all business in accordance with regulations of HUD, DHCR, HFA, USDA and all other federal and state supervisory agencies, Fair Housing, Americans with Disabilities Act, OSHA, federal, state, local and all other laws pertaining to multifamily housing and employees.
• Maintain accurate waiting list (AWL) in accordance with program compliance.
• Process required correspondence to remain in compliance with the 120, 90, 60‑ and 30‑day notices (Affordable sites).
• Schedule and perform applicant/resident interviews.
• Obtain third party verifications on income, assets and deductions (when applicable).
• Ensure accurate and timely completion of all Certifications utilizing Tenant Rental Certification System (TRACS), Management Interactive Network Connection (MINC). (Affordable sites).
• Submit monthly reports to DHCR, HUD, USDA or other regulatory agencies as required.
• Follow all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos and other means of communication.

Mental and Physical Demands

• Must have excellent interpersonal, customer service, organization, time management, conflict resolution, and verbal and written communication skills.
• Must be computer proficient in Microsoft Office and ability to navigate the Internet.
• Must be able to manage a flexible schedule including overtime.
• Must be able to walk, lift and move light loads (20 lb. max), bend, stoop, and climb stairs on a regular basis.

Core Competencies / Qualifications

• High School Diploma with Real Estate Education/Degree Preferred
• Extensive knowledge and experience with Microsoft Office and ability to navigate the Internet.
• Command of the English language with the ability to edit the work or others.
• Familiar with standards for business letters, memos, contracts, etc.

Two Plus Four Management Company Inc is an EEO employer - M/F/Vets/Disabled