Community Manager

HireTalent - Staffing & Recruiting Firm; United States; On-site; USD 85,000 - 130,000; Full time

Job summary

HireTalent - Staffing & Recruiting Firm is seeking a Brand Community Strategist to guide authentic participation in leading online communities. You will act as the voice between brands and communities, blending creativity with strategic insight.

In this role you’ll translate inbound community needs into practical marketing guidance, coach teams on tone and copy, and help shape product listening through community data.

Qualifications

• 4–7 years in community management, organic social strategy, or agency-side consultative account support.
• Ability to turn messy inbound requests into actionable marketing guidance.
• Experience with profile setup, verification, moderation dynamics, and social listening tools.
• Understanding how organic community health connects to the marketing funnel.

Responsibilities

• Advise brand partners on where and how to engage organically across communities - customer care, fandom, and organic campaign use cases.
• Coach brand teams on tone, voice, and copywriting for posts, comments, and live Q&A / AMA-style formats.
• Guide moderator outreach, navigating community rules, and moderation best practices.
• Walk partners through profile setup, verification, and community listening tools.
• Partner with Sales and Client Partner teams to turn inbound partner needs into real recommendations.
• Feed trends and insights from partner conversations back to Product and Engineering.

Skills

Community management

Organic social strategy

Agency consulting

Social listening

Tools

Social listening tools

Job description

• Plenty of marketers know how to buy ads. Very few know how to actually talk inside an online community - and communities can tell the difference instantly.
• We're hiring a Brand Community Strategist for a leading online community platform to be the person brand partners call when they want to show up authentically inside communities, not just advertise at them. Part creative strategist, part community diplomat, part consultative educator.

What you'll do

• Advise brand partners on where and how to engage organically across communities - customer care, fandom, and organic campaign use cases
• Coach brand teams on tone, voice, and copywriting for posts, comments, and live Q&A / AMA-style formats
• Guide moderator outreach, navigating community rules, and moderation best practices
• Walk partners through profile setup, verification, and community listening tools
• Partner with Sales and Client Partner teams to turn inbound partner needs into real recommendations
• Feed trends and insights from partner conversations back to Product and Engineering

What we're looking for

• You genuinely live in online communities. Threads, crossposts, community etiquette, upvote culture, self-promo rules - this is instinct for you, not something you researched
• 4-7 years in community management, organic social strategy, or agency-side consultative account support
• You can take messy, non-standard inbound requests and turn internet culture into marketing guidance a brand manager can actually act on
• Hands-on with profile setup, account verification, moderation dynamics, and social listening tools
• You can explain how organic community health connects to the broader marketing funnel
• Self-starter who's comfortable in the gray area