Community Manager

Douglas Emmett, Inc.; Santa Monica (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Douglas Emmett, Inc. seeks a dynamic Residential Community Manager in Santa Monica, CA to lead property operations, resident relations, and financial controls.

You will supervise staff, coordinate maintenance, enforce lease and housing laws, and ensure adherence to company policies while maintaining a high standard of service for residents and vendors.

Qualifications

• Broad knowledge of California Tenant/Landlord law and Fair Housing laws.
• College degree preferred.
• Demonstrates initiative, professionalism, integrity, and confidentiality.

Responsibilities

• Ensure residents are provided with a clean, safe, well‑maintained community.
• Handle resident complaints and supervise all resident activities.
• Oversee maintenance requests and notify residents of delays; enforce follow-ups.
• Inspect the property daily and document deficiencies within budget.
• Review and enforce vendor contracts and company policies.
• Compile weekly/monthly property reports and inspections.

Skills

Customer service

Leadership

Communication

Problem solving

Team management

Education

College Degree preferred

Job description

We are seeking a high-energy, customer service-oriented Residential Community Manager to join our residential property management team.

GENERAL RESPONSIBILITIES

• Ensure that residents are provided with a clean, safe, well-maintained community.
• Handle resident complaints and supervise all resident activities
• Ensure all maintenance requests are handled promptly and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests
• Inspect the property daily, recording deficiencies and taking necessary action, within budgetary allocations; including liability concerns and exterior light checks
• Review and understand all vendor contracts and enforce all requirements of the contract
• Adhere to all company policies and community policies
• Compile weekly/monthly reports/inspections advising on the status of the property, including but not limited to:

1) The physical condition of the property

2) Liability concerns

3) Physical and leased occupancies (weekly)

4) Staffing

5) Marketing contacts (in conjunction with the Senior Leasing Agent)

6) Traffic breakdowns (in conjunction with the Senior Leasing Agent)

7) Corporate apartment status

8) Advertising - current and suggested (in conjunction with the Senior Leasing Agent)

9) An incident report (to include all safety and security incidents), including any suggestions to eliminate any future concerns

10) Any other current events, and new businesses in the area

FINANCIAL OPERATIONS

• Assist in the collection of rents, enforcement of banking procedures, delinquency, and all collection procedures
• Maintain necessary records of all financial transactions of the property
• Responsible for maintaining all petty cash funds and records.
• Generate monthly Variance Reports
• Adhere to all appropriate company accounting directives, including but not limited to:

1) Use of account numbers

2) Budgets, rent rolls and payroll

3) Accounts payable system and verify all bills

4) Maintain an up-to-date Budget Control Log and balance every month

SUPERVISORY RESPONSIBILITIES

• Train and be responsible for work performed by all staff members under their direction
• Hire, counsel and terminate employees following the company’s policy and under the direction of the Director
• Perform written evaluations of employees and make recommendations for salary increases and/or advancement
• Supervise outside contractors who may be working on the property
• Establish schedules and assign personnel for routine maintenance and emergency coverage

QUALIFICATIONS

• Broad knowledge of California Tenant/Landlord law and Fair Housing laws
• College Degree preferred
• Demonstrates initiative, professionalism, integrity, and exercises confidentiality of all areas of performance
• Excellent oral and written communication skills
• Ability to communicate positively and professionally with residents, employees, and vendors
• Ability to exercise independent judgment and make sound business decisions based on information received
• Strong management skills and leadership ability