Community Manager

Northland; Santa Fe (NM); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Bonus Structure

401(k) + Company Match

Generous PTO (including birthdays &amp

Employee Apartment Discounts

Employee Assistance Program

Educational & Vocational Support

Job summary

Northland seeks a dedicated Community Manager to oversee day-to-day operations at Vizcaya and Altitude at Vizcaya in Santa Fe, NM. You will supervise onsite staff and vendors, ensure compliance with policies, and drive profitability while maintaining the operating budget.

With a focus on resident satisfaction, you will address escalated concerns, promote leasing and community promotion, and leverage Yardi and MS Office tools to support reporting and performance metrics.

Qualifications

• Minimum 2 years of multifamily property management experience.
• Strong organizational, communication, and customer service skills.
• Proven ability to multitask, prioritize, and meet deadlines effectively.
• Experience with advertising, marketing, leasing, and community promotion, with market awareness.
• Prior experience with Yardi or other property management software; proficiency in MS Office.

Responsibilities

• Oversee day-to-day operations at the community.
• Monitor and enforce compliance with company policies and procedures.
• Supervise onsite staff and vendors; ensure timely duties and reporting.
• Manage profitability, cost control, and operating budget.
• Proactively address residents' concerns to maintain high service levels.

Skills

Property management

Communication

Customer service

Multitasking

Marketing & leasing

Yardi

MS Office

Tools

Yardi

Microsoft Office

Job description

About the Community

This role will oversee both Vizcaya, a 416-unit community, and Altitude at Vizcaya, a 52-unit luxury-style community, located in Santa Fe, NM. Community amenities include 2 resort-style swimming pools with a year-round hot tub, poolside grilling area, a 24-hour fitness center, and clubhouse with a business center and coffee lounge.

About the Role

Northland is seeking a dedicated Community Manager to oversee day-to-day operations at the community. The Community Manager will monitor and enforce compliance with all company policies and procedures, provide supervision of onsite staff and vendors, and adhere to deadlines on legal or financial responsibilities of the community. In addition, the Community Manager will be responsible for profitability, cost control, and maintaining the operating budget.

Northland's management team always maintains the highest level of professionalism and customer service when working with our residents, vendors, and guests. As part of our promise to deliver a top-tier experience to our residents, the Community Manager will be expected to proactively manage any concerns escalated to management as we strive to provide the best living experience at our communities.

Qualifications & Requirements

• Minimum of 2 years of experience in multifamily property management is required. Previous experience overseeing direct reports, including maintenance personnel and contractors, is preferred.
• Strong organizational, communication, and customer service skills.
• Proven ability to multitask, prioritize, and meet deadlines effectively.
• Proficient in strategic advertising, marketing, leasing, and community promotion, with awareness of competitive market trends.
• Prior experience with Yardi or other property management software strongly preferred; proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) required.

Physical Requirements

• Must be able to stand, walk, and/or sit for extended periods of time, climb, bend, and squat.
• Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds.
• Must be able to work inside and outside in all weather conditions.

Benefits Highlights

• Competitive Bonus Structure
• 401(k) + Company Match
• Generous PTO (including birthdays & well-being time)
• Employee Apartment Discounts
• Employee Assistance Program
• Educational & Vocational Assistance

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.