Community Manager

Inkitt; San Francisco (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

Inkitt in San Francisco is seeking a Community Coordinator/Growth role to support engagement initiatives and manage a network of community moderators for our book communities. You will design campaigns, drive participation in in-app discussions, coordinate moderators, and organize virtual events like author interviews and reading challenges to keep the community connected with our stories.

A passion for books, 1+ year in customer service or community roles, and strong communication are

Qualifications

• 1+ years of experience in customer service or community roles.
• Experience with social media platforms and online communities.
• Strong communication skills and empathy for diverse audiences.
• Ability to design and evaluate engagement initiatives using data.

Responsibilities

• Design and execute engagement initiatives.
• Drive participation in in-app book communities.
• Coordinate moderators so campaigns are aligned with strategy.
• Organize virtual events like author interviews and reading challenges.
• Maintain brand presence in select community spaces.

Skills

Customer service

Community management

Social media

Data-driven

Job description

Inkitt is building the Disney of the 21st Century, standing at the forefront of technology and entertainment. Leveraging AI and predictive algorithms, Inkitt discovers unknown stories and turns them into blockbuster hits, producing a new $1M ebook every 4 weeks and selling directly to consumers through its Galatea app. Inkitt has become the 11th most bestseller-generating publisher in the world, boasting a 40x higher hit-rate than traditional publishers. Recently raising a Series C and backed by some of the top VC’s such as: Khosla, Kleiner Perkins, and NEA Ventures, our recent expansion into CandyJarTV is only the beginning of our journey to becoming the next-gen entertainment powerhouse.

What You’ll Do:

Role Overview

This role supports community engagement and growth initiatives while coordinating an existing network of community moderators.

The focus is on:

• Designing and executing engagement initiatives
• Driving participation in in-app book communities
• Coordinating moderators so campaigns and content are aligned with strategy and executed consistently
• Acting as a brand presence in select community spaces

This positions the role between a Community Coordinator and a Community Growth Manager, with room to grow in scope over time.

Community Initiatives & Growth

• Ideate and execute community initiatives that drive engagement and retention
• Grow in-app communities membership and increase participation in book discussions.
• Develop and execute strategies that build anticipation and spark conversations around our upcoming stories.
• Test organic growth initiatives (e.g. reviews drivers, sharing competitions)
• Recruit and activate in-app community super users
• Monitor engagement metrics and community feedback to understand what excites and motivates our users. Use these insights to refine community strategies and initiatives, ensuring continuous growth and engagement

Event Co-ordination and Campaign Ownership

• Organize virtual events such as author interviews, book club meetings, and reading challenges to keep the community engaged and connected with our stories and authors.
• Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels
• Align moderators on campaign goals, timelines, and messaging

Moderator Coordination

• Act as the primary point of contact for community moderators
• Coordinate content calendars, initiatives, and campaign execution with moderators
• Keep moderators informed, aligned, and engaged
• Manage weekly community push notification creation and scheduling in collaboration with moderators

Brand Presence

• Represent established brand voices (e.g. “Galatea Sophie,” “CandyJar Leah”) in light-touch engagement contexts.Build trust and familiarity with community members and be part of the conversation.

What You’ll Bring:

• 1+ years of experience with customer service or community, and social media
• You are a book lover at heart, with an understanding of bookish communities
• You are an active member of multiple online communities
• Experience being creative, strategic, and analytical, when crafting compelling initiatives and content and measuring their impact
• Strong communication skills, empathy, and cultural sensitivity to connect with our diverse audience and to collaborate with cross-functional team

Who We Are Looking For:

• Autonomous
• Bring solutions instead of problems
• Data driven
• Quick to action
• A high functioning workaholic
• Looking for exponential career growth
• Have lots of fun building a generational AI x Entertainment company

We look forward to hearing from you!

Check out our Careers Blog. Follow us on Instagram and LinkedIn!

90000 - 100000 USD a year

At Inkitt, we strive to build a company culture and provide employment opportunities based on diversity and inclusion. We believe every author should have an equal opportunity to succeed, as should our team members. As a growing team from 20+ countries, we welcome everyone to apply.