Community Manager

associacareers; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Associa is seeking a Community Manager I to supervise a community association, interacting with homeowners, vendors, board members, and staff. You will oversee operations per agreements, manage budgets, and serve as the primary liaison to the Board and residents.

The role requires 0–3 years in community management, strong communication, and proficiency in Microsoft Office. You will coordinate administrative tasks, ensure policy compliance, and support capital planning while maintaining

Qualifications

• Associates degree required; bachelor’s degree preferred.
• 0–3 years of Community Association or property management experience.
• Strong communication and professional customer service skills.
• Proficiency in Microsoft Office and standard office software.

Responsibilities

• Supervise operation and administration of the Association per agreement and policies.
• Serve as liaison with the Board of Directors and homeowners as needed.
• Perform administrative and management duties per Board requests.
• Develop and use community management tools (calendar, action items, budgets).
• Review monthly financials and present management summaries to the Board.
• Provide recommendations on major expenditures to maintain appearance and operation.
• Monitor delinquency rates and collections within portfolio.
• Attend Board meetings and community events as required.
• Prepare Board packages within established time frames.
• Ensure awareness of legal actions involving the Association.
• Maintain unit and contract files related to operations.
• Assist ARB with architectural review and inspections as needed.
• Oversee data maintenance and vendor management; evaluate performance.
• Coordinate facility inspections and follow-up actions.
• Oversee AP processes in accordance with Associa procedures.
• Other duties as assigned.

Skills

Microsoft Office

Real estate/HOA knowledge

Customer service

Communication

Time management

Teamwork

Conflict resolution

Education

Associates Degree Required

Bachelor's Degree Preferred

Job description

Job Summary

A Community Manager I is responsible for providing the overall supervision of a community association. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.

Duties include but not limited to:

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education and Experience

• Associates Degree Required
• Bachelor's Degree Preferred
• 0 -- 3 Years of Community Association Experience