Community Manager

Regus Management Group, LLC; Portland (OR); On-site; USD 55,000 - 85,000; Full time

Job summary

Regus Management Group, LLC is seeking a Community Manager to oversee on-site operations, client relationships, and service delivery at our Portland location. You will be the heartbeat of the client site, ensuring a five-star workplace experience aligned with the client's values.

On-site five days a week, you will manage facilities, reporting, budgets, and stakeholder communications, building strong relationships with suppliers and internal teams to drive service excellence and client

Qualifications

• Experience with hospitality is preferred.
• Ability to build positive relationships with outsourced suppliers.
• Experience with incident/safety management is preferred.
• Experience creating operational reports for external stakeholders; Excel and PowerPoint required.
• Excellent attention to detail, highly organized, multi-tasker.
• Strong business acumen and communication skills.

Responsibilities

• Be on-site five days per week in Portland, Oregon.
• Deliver a full-service operation that feels like a 5-star hotel experience.
• Create a welcoming workplace via proactive management and stakeholder relationships.
• Ensure the workplace is fully operational and processes run smoothly.
• Manage landlord services, suppliers, and reporting.
• Support incident management and client communications.
• Provide monthly/quarterly reporting and manage costs.
• Organize company events and ensure client satisfaction.

Skills

Hospitality background

Stakeholder management

Incident management

Operational reporting

Excel

PowerPoint

Microsoft Office

Attention to detail

Organizational skills

Finance systems

Calm under pressure

Tools

Excel

PowerPoint

Microsoft Office

Job description

Community Manager

The Role

This role is responsible for managing all aspects of operational delivery and client relationships for the client site. You will have full responsibility for any facilities and workplace services, your client's satisfaction and service experience, and their commercial performance. You will become the heartbeat of the office, living and breathing the client's core values, and striving to achieve their mission throughout the office.

What will you be doing?

• Be on-site five days per week in Portland, Oregon
• Occasional weekend, after, or before normal business hours work.
• Delivering a full-service operation that feels like a 5-star hotel experience.
• Creating a welcoming and collaborative workplace through proactive management and by building an outstanding relationship with all key stakeholders.
• Proactively ensuring the workplace is fully operational, and processes are running smoothly.
• Retaining talent through an office environment that is inclusive, vibrant, and has excellent service.
• Ensuring all hard and soft facilities services are delivered to specification and planned / reactive activities meet SLEs and agreed process, cost, and reporting requirements. Making interventions as required.
• Creating excellent relationships with outsources or client's suppliers, driving performance, communication, and motivation.
• Managing landlord services and third party / tenant relationships, ensuring service charge obligations are met.
• Supporting incident management: taking ownership for client communication, services providers' response, and any incident reports / handover notes.
• Providing accurate and useful monthly / quarterly internal / external reporting.
• Responsibility for commercial activity on your portfolio: reviewing and scrutinising costs, assessing value, need, and priority. Seeking approval from clients for recharges with confidence and understanding.
• Ensuring adherence to all regulatory compliance and EH&S requirements.
• Ordering items for client use and Instant use.
• Logging helpdesk jobs and providing reactive and planned reporting - ensuring follow up and proactive management of jobs.
• Liaising with suppliers and members of the broader outsourced team including cleaning and maintenance teams.
• Undertaking regular quality checks / audits and ensuring customer satisfaction.
• Any other ad hoc duties required supporting the employee journey and delivery services.
• Event management: you will play a key role in supporting and organizing companywide events and townhalls.

Required Skills, Experience & Qualifications

• Experience with hospitality background is preferred.
• Experience in managing effective and positive relationships with outsourced suppliers.
• Previous incident/safety management experience would be preferred.
• Experience creating operational reports for external stakeholders: experience in Excel and Power Point are required.
• Excellent attention to detail, highly organized, multi-tasker
• Experience with finance systems is preferred.
• Self-motivated and driven with a "yes" mentality: keen to drive improvement.
• You must be able to stay calm and enact a detailed plan in the event of an emergency.
• Solid business acumen is required.
• Excellent Microsoft suite skills is required.
• Aligned with the following: play to win, help each other grow, solve it together, own your outcome.
• A natural and confident communicator, with exceptional interpersonal skills and the ability to build relationships at all levels.
• Superior client management skills, with an awareness of account management principles.
• An enthusiastic, personal, and proactive approach to service delivery and customer satisfaction.