Community Manager

Associated Asset Management (AAM); Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in business consulting seeks a Community Manager in Phoenix, AZ, to oversee community management and customer service for homeowners. The role requires excellent interpersonal skills and the ability to ensure compliance with governing documents while managing events and budgets effectively.

Qualifications

• Experience with HOA or similar entities involving governing document enforcement.
• Ability to work collaboratively with staff and residents at all levels.
• Flexibility to work evenings and weekends for meetings and emergencies.

Responsibilities

• Review and understand Association governing documents, ensuring compliance.
• Interact with homeowners, vendors, and service providers to maintain service quality.
• Prepare bid specifications and work orders for vendors/service providers.

Skills

Interpersonal Skills

Time Management

Attention to Detail

Organizational Skills

Customer Service

Tools

Microsoft Office

Job description

Join to apply for the Community Manager role at Associated Asset Management (AAM)

Description

This position will offer flexibility to work from home after successfully completing a 90-day training period!

Job Details

This position involves community management and effective customer service to designated communities/homeowners, with in-depth knowledge of Covenants, Conditions and Restrictions (CC&R’s) and management contracts.

Position Responsibilities

• Review and understand Association governing documents, including CC&Rs, Bylaws, Rules and Regulations, and relevant statutes, ensuring compliance in partnership with AAM’s Management Team.
• Interact regularly with homeowners, vendors, and service providers to maintain high-quality customer service.
• Create and disseminate communications via newsletters, emails, and the web regarding Association activities and policies.
• Negotiate and execute contracts for vendors and service providers.
• Prepare bid specifications and work orders for vendors/service providers.
• Plan, budget, advertise, and attend Association events with Board/Committee approval.
• Develop and implement policies, and execute tasks assigned by the Board and AAM.
• Review, analyze, and present monthly management/financial reports; work with accounting to resolve discrepancies.
• Research, prepare, and provide annual budgets; collaborate with vendors for accurate data.
• Review, modify, code, and approve invoices.
• Facilitate Board meetings and other special meetings, providing leadership and guidance as required.
• Hire, train, and coach employees, terminating employment when necessary.
• Proactively manage and plan for future growth.
• Perform other duties as directed.

Knowledge, Skills, and Abilities

• Excellent interpersonal skills: outgoing, communicative, poised, articulate, persuasive, and effective in groups.
• Strong time management skills to handle multiple tasks and meet deadlines.
• High attention to detail and organizational skills.
• Experience with HOA or similar entities involving governing document enforcement.
• Proficiency with computer programs including Microsoft Office, internet, and email systems.
• Ability to work collaboratively with staff and residents at all levels.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work evenings and weekends for meetings and emergencies.
• Use of personal vehicle for community inspections and commuting.
• Walking communities to inspect common areas.
• Sitting and standing for moderate periods.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: Business Consulting and Services

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