Community Manager

ADP, Inc.; Norristown (Montgomery County); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

401(k) with employer match

Paid holidays

Paid parental leave

Flexible office hours

Employee housing opportunities

Professional development assistance

Job summary

Housing Development Corporation MidAtlantic is seeking a Full-Time Community Manager for our West Chester and Norristown properties. You will oversee day-to-day operations, lead leasing, ensure regulatory compliance, and manage resident services to deliver a high-quality, resident-centered experience.

The role requires a high school diploma or equivalent and a valid driver’s license, with preferred experience in customer service and affordable housing.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license is required.
• Background in customer service preferred; affordable housing experience is a plus.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication skills and willingness to learn property management software.

Responsibilities

• Serve as the on-site leader, fostering a welcoming, safe, and professional community environment.
• Lead leasing, including marketing updates, waitlist management, and program eligibility determinations.
• Ensure compliance with LIHTC, HUD, and other regulations and manage income certifications.
• Supervise on-site staff and vendors to maintain curb appeal and timely maintenance.
• Monitor financial performance, manage invoices, and use property management systems for activity documentation.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Valid driver’s license

Tools

Property management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Manager

PM Full Time Regular Management Norristown, PA, US

2 days ago Requisition ID: 1678

Salary Range: $52,000.00 To $55,000.00 Annually

Housing Development Corporation MidAtlantic (HDC) is currently seeking aFull-Time Community Manager for our Denney Reyburn Apartments (West Chester) & Norriswood Apartments (Norristown, PA).

At HDC MidAtlantic, we believe everyone deserves a safe, welcoming, and affordable place to call home—and we’re committed to making that a reality every day.

When you join HDC, you’re not just taking a job—you’re becoming part of a mission-driven organization where your work has a direct and meaningful impact on people’s lives. Every role contributes to housing stability, stronger communities, and opportunities for residents to thrive.

Since 1971, we’ve been trusted developers, property managers, and community partners, working alongside our neighbors to create real change. Today, we own and/or manage over 3,300 apartments across Pennsylvania, Delaware, and Maryland, serving nearly 4,500 residents including seniors, families, and individuals living with disabilities.

At HDC, you’ll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization.

If you’re looking for work that is meaningful, people-centered, and connected to a greater purpose, you’ll find it here.

Benefits at HDC MidAtlantic

401(k) with 3.5% Employer Match

11 Paid Holidays + Floating Holiday (Available Day 1)

12 Weeks Paid Parental Leave

Friday Early Office Close: Spring, Fall & Winter office closes at 3pm; Summer office closes at 12pm.

Employer Paid Life & Long-Term Disability Insurance

Employee Assistance Program

Student Loan Reimbursement (Eligible Non-Profit Employees)

Employee Housing Opportunities

Paid & Subsidized Professional Development

Quarterly Incentive Performance Bonus

The Community Manager is the on-site leader responsible for the day-to-day operations of their assigned affordable housing community, ensuring strong operational, financial, and regulatory performance while delivering an exceptional, resident-centered experience.

This role reflects HDC MidAtlantic’s mission and values through daily interaction with residents, staff, partners, and neighbors. Community Managers balance accountability for property performance with a professional, trauma-informed approach that supports housing stability, dignity, and belonging for all residents, including families, seniors, and individuals with special needs.

Housing Development Corporation MidAtlantic (HDC) is currently seeking aFull-Time Community Manager for our Denney Reyburn Apartments (West Chester) & Norriswood Apartments (Norristown, PA).

At HDC MidAtlantic, we believe everyone deserves a safe, welcoming, and affordable place to call home—and we’re committed to making that a reality every day.

When you join HDC, you’re not just taking a job—you’re becoming part of a mission-driven organization where your work has a direct and meaningful impact on people’s lives. Every role contributes to housing stability, stronger communities, and opportunities for residents to thrive.

Since 1971, we’ve been trusted developers, property managers, and community partners, working alongside our neighbors to create real change. Today, we own and/or manage over 3,300 apartments across Pennsylvania, Delaware, and Maryland, serving nearly 4,500 residents including seniors, families, and individuals living with disabilities.

At HDC, you’ll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization.

If you’re looking for work that is meaningful, people-centered, and connected to a greater purpose, you’ll find it here.

Benefits at HDC MidAtlantic

• Medical, Dental & Vision Coverage (Available Day 1)
• 401(k) with 3.5% Employer Match
• 4–6 Weeks Paid Time Off
• 11 Paid Holidays + Floating Holiday (Available Day 1)
• 12 Weeks Paid Parental Leave
• Friday Early Office Close: Spring, Fall & Winter office closes at 3pm; Summer office closes at 12pm.
• Employer Paid Life & Long-Term Disability Insurance
• Employee Assistance Program
• Student Loan Reimbursement (Eligible Non-Profit Employees)
• Employee Housing Opportunities
• Paid & Subsidized Professional Development
• Quarterly Incentive Performance Bonus

The Community Manager is the on-site leader responsible for the day-to-day operations of their assigned affordable housing community, ensuring strong operational, financial, and regulatory performance while delivering an exceptional, resident-centered experience.

This role reflects HDC MidAtlantic’s mission and values through daily interaction with residents, staff, partners, and neighbors. Community Managers balance accountability for property performance with a professional, trauma-informed approach that supports housing stability, dignity, and belonging for all residents, including families, seniors, and individuals with special needs.

Essential Duties and Responsibilities:

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. HDC may change the specific job duties with or without prior notice based on the needs of the organization.

• Resident Experience & Community Leadership
  • Serve as the primary on-site leader, fostering a welcoming, safe, and professional community environment.
  • Engage regularly with residents and respond promptly and respectfully to concerns using a trauma-informed approach.
  • Collaborate closely with Resident Services to support housing stability, connection, and resident well-being.
  • Maintain on-site presence to manage daily operations and respond to emergencies as required.
  • Community Manager may provide temporary relief coverage for staffing vacancies within their region, as needed.
• Leasing, Occupancy, & Rent Collection
  • Lead the leasing process, including updates to marketing, waitlist management, and determining program eligibility for applicants.
  • Manage rent collection efforts to ensure timely payments and achievement of monthly, quarterly and annual goals.
  • Process and track resident applications, determining income and program eligibility.
  • Ensure vacant apartments are prepared for occupancy by communicating expectations and deadlines to maintenance staff and verifying timely completion.
• Compliance & Inspections
  • Maintain accurate, complete and compliant resident files and ensure strict compliance with LIHTC, HUD, RD, and 811 regulations as applicable.
  • Complete income certifications and annual recertifications accurately and on time.
  • Coordinate and prepare for audits and third party inspections; proactively identify and make necessary file corrections.
• Maintenance & Curb Appeal
  • Supervise on-site personnel and vendors to ensure excellent curb appeal and property conditions.
  • Communicate clear deadlines and expectations to maintenance staff to ensure vacant apartments are prepared for occupancy within specified timeframes.
  • Monitor property condition daily to ensure strong curb appeal, cleanliness, and safety.
  • Ensure resident work order requests are resolved promptly and professionally.
• Financial & Administrative Oversight
  • Monitor financial performance to perform better than budget, identifying and correct issues related to expenses and revenue to achieve positive net income.
  • Process and track invoices and ensure timely payments to vendors and utilize property management systems to document activity.
  • Represent HDC professionally and respectfully in all interactions with external partners and governmental agencies.

Education, experience, and special requirements:

• Position requires a high school diploma or equivalent required, along with a valid driver’s license.
• Background in customer service required; one-year property management experience preferred but will train; affordable housing experience a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Excellent communication skills and enjoys working with people.
• Must be open to learning property management software and standard office technology.
• Successful completion of drug screening and criminal background check.

Core Competencies (skills, knowledge, or abilities):

Quality of Work:Demonstrates commitment to their area of work, capability, and efficiency in completing work, and dedication to providing the highest quality deliverables and services. Takes ownership of their work and understands its impact on residents, partners, and the organization. Strives for excellence and motivated to give their