Community Manager

Housing Development Cor; Coatesville (Chester County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

401(k) with 3.5% Employer Match

4–6 Weeks Paid Time Off

11 Paid Holidays + Floating Holiday

12 Weeks Paid Parental Leave

Employee Assistance Program

Job summary

A housing development organization is seeking a Full-Time Community Manager for properties in West Chester and Coatesville, PA. The role involves overseeing community operations, managing resident relations, and ensuring compliance with housing regulations. Ideal candidates have strong customer service skills, attention to detail, and a commitment to fostering a welcoming environment. Benefits include medical coverage, 401(k) matching, and generous paid time off.

Qualifications

• High school diploma or equivalent required.
• Customer service experience is necessary; property management experience preferred.
• Excellent communication skills and ability to manage multiple priorities.

Responsibilities

• Serve as the primary on-site leader for community support.
• Lead lease processes and manage rent collections.
• Ensure compliance with housing regulations and conduct inspections.

Skills

Customer service

Organizational skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Job description

If you are looking for a great employment opportunity, Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full Time Community Manager for Hannum Gardens in West Chester, PA and Washington House in Coatesville, PA.

HDC MidAtlantic envisions a world where a safe, welcoming, affordable place to call home is open to everyone. We believe home shouldn’t be an impossible dream; it should be an attainable reality. We are resident advocates, trusted developers, property managers, community partners, and collaborators. We are part of the fabric of our towns and cities and have been working with our neighbors since 1971 to create real change and meaningful connections. As champions of the greater good, we are committed to advancing equity, we open the door to opportunities, and we build homes that we can all be proud of.

HDC owns and/or manages over 3,200 apartments, providing housing that is safe and affordable to those with lower incomes, focusing on seniors, families, and individuals living with disabilities. Serving nearly 4,500 residents in 67 communities located in urban, suburban, and rural areas across Pennsylvania, Delaware and Maryland, HDC builds hope and opportunity for all residents to reach their full potential by creating, preserving, and strengthening affordable housing communities.

Benefits at HDC MidAtlantic

• Medical, Dental & Vision Coverage (Available Day 1)
• 401(k) with 3.5% Employer Match
• 4–6 Weeks Paid Time Off
• 11 Paid Holidays + Floating Holiday (Available Day 1)
• 12 Weeks Paid Parental Leave
• Summer Hours – Office closes at 12 PM on Fridays
• Employer Paid Life & Long-Term Disability Insurance
• Employee Assistance Program
• Student Loan Reimbursement (Eligible Non-Profit Employees)
• Employee Housing Opportunities
• Paid & Subsidized Professional Development

Essential Duties and Responsibilities

Resident Experience & Community Leadership

• Serve as the primary on-site leader, fostering a welcoming, safe, and professional community environment.
• Engage regularly with residents and respond promptly and respectfully to concerns using a trauma-informed approach.
• Collaborate closely with Resident Services to support housing stability, connection, and resident well‑being.
• Maintain on‑site presence to manage daily operations and respond to emergencies as required.
• Community Manager may provide temporary relief coverage for staffing vacancies within their region, as needed.

Leasing, Occupancy, & Rent Collection

• Lead the leasing process, including updates to marketing, waitlist management, and determining program eligibility for applicants.
• Manage rent collection efforts to ensure timely payments and achievement of monthly, quarterly and annual goals.
• Process and track resident applications, determining income and program eligibility.
• Ensure vacant apartments are prepared for occupancy by communicating expectations and deadlines to maintenance staff and verifying timely completion.

Compliance & Inspections

• Maintain accurate, complete and complaint resident files and ensure strict compliance with LIHTC, HUD, RD, and 811 regulations as applicable.
• Complete income certifications and annual recertifications accurately and on time.
• Coordinate and prepare for audits and 3rd party inspections; proactively identify and make necessary file corrections.

Maintenance & Curb Appeal

• Supervise on‑site personnel and vendors to ensure excellent curb appeal and property conditions.
• Communicate clear deadlines and expectations to maintenance staff to ensure vacant apartments are prepared for occupancy within specified timeframes.
• Monitor property condition daily to ensure strong curb appeal, cleanliness, and safety.
• Ensure resident work order requests are resolved promptly and professionally.

Financial & Administrative Oversight

• Monitor financial performance to perform better than budget, identifying and correcting issues related to expenses and revenue to achieve positive net income.
• Process and track invoices and ensure timely payments to vendors and utilize property management systems to document activity.
• Represent HDC professionally and respectfully in all interactions with external partners and governmental agencies.

Education, Experience, and Special Requirements

• Position requires a high school diploma or equivalent required, along with a valid driver’s license.
• Background in customer service required; one-year property management experience preferred but will train; affordable housing experience a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Excellent communication skills and enjoys working with people.
• Must be open to learning property management software and standard office technology.
• Successful completion of drug screening and criminal background check.

Core Competencies

Quality of Work

Demonstrates commitment to their area of work, capability, and efficiency in completing work, and dedication to providing the highest quality deliverables and services. Takes ownership of their work and understands its impact on residents, partners, and the organization. Strives for excellence and motivated to give their best.

Teamwork and Collaboration

Able to work with colleagues toward shared goals. Understands the value of collaboration and teamwork to the success of their role, and willingly shares in responsibility and recognition when contributing to the capacity of the team. Works effectively and respectfully within and across teams and departments.

Communication

Demonstrates effective and proactive communication skills appropriate to their role; gives and seeks honest, respectful feedback; acts with integrity and empathy; mindful of managing and expressing one’s emotions respectfully in all situations. Understanding of diverse perspectives, viewpoints, and experiences.

Continuous Learning

Actively identifies new areas for self-learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Takes initiative in their professional development.

Results Oriented

Reliably delivers intended results, on time and within budget. Is solution-oriented and able to adapt in face of challenges; able to analyze and prioritize situations to solve problems; displays sound judgment and makes decisions in alignment with departmental and organizational goals.

Normal Work Environment

Work environment will be indoors and outdoors and will require 25% annual travel. Requires moderate physical demands; lifting up to 25 pounds, continuous standing, bending, walking, and lifting.

Equal Opportunity Employment

We believe in and practice equal opportunity. HDC MidAtlantic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, gender identity or expression, sexual orientation, socio‑economic status, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law and other characteristics that make our employees unique. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.