Community Manager

Visual Property Management; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Mentorship toward Property ManagerRole

Career growth opportunities

Job summary

Visual Property Management seeks a Community Manager for The Reserve NYC in East Harlem to own the resident experience and keep the building financially healthy. You’ll blend hospitality with sharp operations, partnering with the Property Manager and growing toward leading your own building.

You’ll manage inquiries, collections, and lease renewals, while coordinating with maintenance, vendors, and leadership to maintain top-tier community standards.

Qualifications

• 2+ years of experience in property management or related field.
• Strong interpersonal and communication skills with empathy and professionalism.
• Familiarity with New York residential tenancy law, including non-payments and evictions, is a plus.
• Proficiency with property management software (Yardi, RealPage, AppFolio) and Microsoft Office Suite.
• Highly organized and detail-oriented with strong follow-through; able to work independently and in a team.
• Experience with coliving or furnished housing models is a plus; bilingual skills are beneficial.

Responsibilities

• Serve as the primary point of contact for residents and handle inquiries, concerns, and service requests with hospitality-grade resolutions.
• Lead collections efforts: monitor delinquency reports, issue late notices, structure payment plans, and coordinate with counsel when needed to protect revenue.
• Communicate proactively with delinquent residents to resolve past-due balances with empathy.
• Process rent payments, reconcile accounts, and maintain accurate records in property management software; follow up daily.
• Drive lease renewals: prepare offers, follow up, and process documents.
• Coordinate with maintenance and vendors to ensure timely work orders and resident updates.
• Conduct move-in and move-out inspections; document conditions and process security deposits per local law.
• Maintain organized resident files, lease records, and correspondence logs.
• Produce delinquency summaries and weekly operating updates for leadership.
• Support leasing team with tours and applications; enforce rules and terms consistently.

Skills

Interpersonal communication

Customer service

Bilingual (plus)

Tools

Yardi

RealPage

AppFolio

Microsoft Office

Job description

Community Manager – The Reserve NYC | East Harlem, New York

Be the heartbeat of one of East Harlem's most dynamic residential communities. The Reserve NYC is a premier Class A coliving and furnished apartment community — and we're looking for a Community Manager who can own the resident experience end-to-end while keeping the building's financial engine running strong.

Why This Role

This isn't a back-office admin job. As Community Manager, you're the face of The Reserve — the person residents know, trust, and go to first. You'll blend hospitality-level service with sharp operational and financial execution, working directly alongside the Property Manager with a clear runway toward running your own building. It's a great opportunity for a property management professional ready to level up in a dynamic, amenity-rich residential community.

What You'll Own

• Serve as the primary point of contact for residents — inquiries, concerns, and service requests — delivering fast, professional, hospitality-grade resolutions.
• Lead all collections efforts: monitor delinquency reports, issue late notices, structure payment plans, and coordinate with legal counsel on proceedings when necessary — protecting revenue while preserving resident relationships.
• Communicate proactively with delinquent residents to resolve past‑due balances with empathy and professionalism.
• Process rent payments, reconcile accounts, and keep records airtight in our property management software; follow up on outstanding balances daily.
• Drive lease renewals: prepare offers, follow up personally, and process executed documents.
• Coordinate with maintenance and vendors so work orders get resolved fast and residents stay informed of progress.
• Conduct move‑in and move‑out inspections; document conditions and process security deposit dispositions in accordance with local law.
• Maintain organized, up-to-date resident files, lease records, and correspondence logs.
• Produce delinquency summaries, variance reports, and weekly operating updates for property leadership.
• Support the leasing team with tours and applications as needed; enforce community rules and lease terms consistently and fairly.

What You Bring

• 2+ years of experience in property management, with exposure to collections, accounts receivable, or resident relations strongly preferred.
• Strong interpersonal and communication skills — you can handle difficult conversations with professionalism and empathy.
• Familiarity with New York residential tenancy law, including non‑payment proceedings and evictions, is a plus.
• Proficiency in property management software (Yardi, RealPage, AppFolio, or similar) and Microsoft Office Suite.
• Highly organized and detail‑oriented with strong follow‑through; able to work independently and as part of a collaborative team.
• Experience with coliving, furnished apartments, or flexible housing models is a plus; bilingual skills are a plus given our diverse resident community.

Compensation & Benefits

• Base salary: $70,000 – $90,000, commensurate with experience.
• Strong benefits package including health, dental, and vision.
• Direct mentorship from senior property leadership with a defined path toward a Property Manager role.
• Opportunity to grow within a dynamic and expanding property management company.