Resident Experience & Operations Manager

Visual Property Management; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Mentorship toward Property ManagerRole

Career growth opportunities

Job summary

Visual Property Management seeks a Community Manager for The Reserve NYC in East Harlem to own the resident experience and keep the building financially healthy. You’ll blend hospitality with sharp operations, partnering with the Property Manager and growing toward leading your own building.

You’ll manage inquiries, collections, and lease renewals, while coordinating with maintenance, vendors, and leadership to maintain top-tier community standards.

Qualifications

• 2+ years of experience in property management or related field.
• Strong interpersonal and communication skills with empathy and professionalism.
• Familiarity with New York residential tenancy law, including non-payments and evictions, is a plus.
• Proficiency with property management software (Yardi, RealPage, AppFolio) and Microsoft Office Suite.
• Highly organized and detail-oriented with strong follow-through; able to work independently and in a team.
• Experience with coliving or furnished housing models is a plus; bilingual skills are beneficial.

Responsibilities

• Serve as the primary point of contact for residents and handle inquiries, concerns, and service requests with hospitality-grade resolutions.
• Lead collections efforts: monitor delinquency reports, issue late notices, structure payment plans, and coordinate with counsel when needed to protect revenue.
• Communicate proactively with delinquent residents to resolve past-due balances with empathy.
• Process rent payments, reconcile accounts, and maintain accurate records in property management software; follow up daily.
• Drive lease renewals: prepare offers, follow up, and process documents.
• Coordinate with maintenance and vendors to ensure timely work orders and resident updates.
• Conduct move-in and move-out inspections; document conditions and process security deposits per local law.
• Maintain organized resident files, lease records, and correspondence logs.
• Produce delinquency summaries and weekly operating updates for leadership.
• Support leasing team with tours and applications; enforce rules and terms consistently.

Skills

Interpersonal communication

Customer service

Bilingual (plus)

Tools

Yardi

RealPage

AppFolio

Microsoft Office

Job description

Visual Property Management seeks a Community Manager for The Reserve NYC in East Harlem to own the resident experience and keep the building financially healthy. You’ll blend hospitality with sharp operations, partnering with the Property Manager and growing toward leading your own building.

You’ll manage inquiries, collections, and lease renewals, while coordinating with maintenance, vendors, and leadership to maintain top-tier community standards.