Community Manager

Shibari Study, GmbH; United States; Remote; USD 34,000 - 49,000; Part time

Job summary

Shibari Study, GmbH is seeking a Community Manager to own and grow our online presence across Discord, Reddit, our native platform, and social comments. This hands-on role moderates conversations, runs engagement programs, and turns feedback into actionable insights for Product, Marketing, and Support.

You will recruit and train volunteer moderators, design programs to boost participation, track community health metrics, and help shape our broader community strategy.

Qualifications

• 2+ years experience managing online communities at meaningful scale.
• Excellent written communication and a strong sense of tone and voice
• Hands‑on experience with Discord moderation/bots and Reddit moderation tools
• Comfortable working with engagement and retention metrics, and turning data into action
• Calm under pressure, skilled at de‑escalating conflict and enforcing guidelines publicly
• Self‑starter who can work independently across time zones and async
• Genuine enthusiasm for community-building and for our product
• Familiarity with community platforms beyond Discord/Reddit (Circle, Discourse, Facebook Groups)
• Experience with social media management or social listening tools (e.g. Sprout Social, Hootsuite)
• Light content creation skills (graphics, video, memes) for community engagement
• Experience mentoring or managing a volunteer moderator team

Responsibilities

• Own day-to-day community management across Discord, Reddit, and our native platform.
• Moderate discussions, answer questions, keep tone warm and on-brand.
• Manage social media comments and route issues to the right teams.
• Build and maintain community guidelines, moderation policies, and escalation paths.
• Recruit, train, and support volunteer moderators.
• Surface community feedback to roadmap and messaging decisions.
• Design and run engagement programs (AMAs, events, contests) that boost participation.
• Track community health metrics and report trends to the team.
• Draft and distribute community communications: announcements, FAQs.
• Identify champions and monitor for emerging issues or risks.

Skills

Discord moderation

Reddit moderation

Engagement metrics

Written communication

Brand voice

Content creation

Volunteer management

Cross-functional collaboration

Data-driven decisions

Time management

Tools

Discord moderation tools

Reddit moderation tools

Social listening tools

Circle/Discourse

Job description

Задачи:

We’re looking for a Community Manager to own and grow our community across Discord, Reddit, our native community platform, and the comment sections of our social media profiles. This is a hands-on role for someone who genuinely loves community work - you'll spend your days moderating conversations, running programs that keep members engaged, and turning community feedback into insight the rest of the team can act on. You'll work closely with Product, Marketing, and Support to shape a broader community strategy focused on engagement and retention, not just day-to-day upkeep. Own day-to-day community management across Discord, Reddit, and our native community platform - moderating discussions, answering questions, and keeping the tone warm and on-brand. Manage the comment sections across our social media profiles: responding to questions and feedback, moderating spam and abusive content, and routing support issues to the right team. Build and maintain community guidelines, moderation policies, and escalation paths that work across all of our community and social channels. Recruit, train, and support volunteer moderators and community ambassadors. Partner with Product, Marketing, and Support to surface community and social feedback and feed it into roadmap and messaging decisions. Design and run engagement programs - AMAs, events, contests, challenges - that grow participation and retention Track community health metrics (active members, retention, sentiment, response times, including social comment response rates and sentiment) and report on trends to the team. Draft and distribute community communications: announcements, changelogs, FAQs. Identify, nurture, and recognize community champions and superusers, including engaged followers on our social channels. Monitor conversations across community platforms and social comments for emerging issues, bugs, or reputational risks, and elevate appropriately. Contribute to the team's broader community strategy, helping set goals and priorities for growth and retention.

Требования:

• 2+ years experience managing online communities (Discord, Reddit, forums, social media, or similar) at a meaningful scale.
• Excellent written communication and a strong sense of tone and voice
• Hands‑on experience with Discord moderation/bots and Reddit moderation tools
• Comfortable working with engagement and retention metrics, and turning data into action
• Calm under pressure, skilled at de‑escalating conflict and enforcing guidelines fairly and consistently, including in public‑facing social threads
• Self‑starter who can work independently across time zones and async
• Genuine enthusiasm for community‑building and for our product
• Familiarity with community platforms beyond Discord/Reddit (e.g. Circle, Discourse, Facebook Groups, a custom native app)
• Experience with social media management or social listening tools (e.g. Sprout Social, Hootsuite, Brandwatch)
• Light content creation skills (graphics, video, memes) for community engagement
• Experience mentoring or managing a volunteer moderator team

Условия:

Part‑time, 20 to 25+ hours per week, with potential to grow into a full‑time role. Reports to the Chief of Staff. Paid hourly at approximately $30/hr, commensurate with experience. The exact rate will be discussed during the interview process based on background and community experience.