Community Manager

Centerfortheartsnh; New Hampshire; Hybrid; USD 28,000 - 34,000; Part time

Job summary

Center for the Arts in New London, NH seeks an energetic Audience Development and Experience Manager to drive awareness, attendance, and advocacy for CFA programs. You will oversee marketing, communications, and events, and convert data into insight to improve audience experiences and support development efforts.

The role is part-time (20–25 hours/week) with on-site presence, occasional evenings and weekends, and potential growth to full-time with benefits as CFA expands.

Qualifications

• Prior experience in event coordination, community engagement, volunteer management, nonprofit operations, or a related field.
• Strong written and verbal communication skills.
• Proficiency with standard office and productivity tools; experience with a CRM is a plus.
• A demonstrated ability to build and maintain positive relationships with a wide range of stakeholders.
• A track record of taking initiative, following through, and delivering results.

Responsibilities

• Driving Awareness, Attendance, and Advocacy for all CFA Programs and Content.
• Managing content creation and overseeing content distribution for all exhibitions, programs, performances, and events.
• Driving consistent and significant growth in program attendance and participation, as well as community followership and advocacy.
• Actively tracking reach, engagement, journeys, behavior, advocacy, and other key metrics as a closed loop process for ensuring continuous improvement in segmentation, messaging, and related actions.
• Understanding and measuring what makes for great experiences for the organization’s various constituents.
• Documenting and recommending policy, process, and system changes to reduce/eliminate experience detractors and/or frictions, while introducing other changes to elevate experiences.
• Overseeing implementation of desired changes.
• Managing data in the central database (CRM) for interactions with donors, grant‑making organizations, foundations, sponsors, and members.
• Supporting the Executive Director and Development Committee of the Board with CRM analysis and actionable insight.
• Supporting the same on development and leadership of related events.
• Ownership of data inputs, tracking and performance analytics around all programs, product, and content.

Skills

Communication

Attention to detail

Brand building

Organization

CRM tools

Data analysis

Team collaboration

Event coordination

Tools

CRM

Job description

The Center for the Arts (CFA) is an impact-focused community arts organization whose mission is to establish the greater Sunapee Region as a leading home and destination for arts enthusiasts and artists of all ages and skill levels. Through vibrant artist communities, compelling arts spaces, engaging classes, and a diverse array of high-quality programs and events, the CFA serves as The Creative Heart of the Sunapee Region — enriching the lives of residents and visitors, strengthening the cultural fabric of our communities, and driving meaningful economic vitality across the region.

The Opportunity

We are seeking an energetic, organized, and engaging Audience Development and Experience Manager to join our small but mighty team. The Audience Development and Experience Manager will be the driving force in creating awareness, repeat attendance, and passionate advocacy for the CFA’s programs and for the organization. Included in this job scope is full-spectrum oversight of marketing and communications, playing a key part in the organization’s development activities and events, responsibility for ensuring a superior audience experience for the organization’s constituents, and taking point on maximizing the insight and utility that the CFA can extract out of its data. This role sits at the intersection of best practice audience engagement experience management, development, and data analytics. The role is ideal for someone who is a brand builder and loves to have high impact in growing organizations, sees actionable patterns in information, loves engaging with a community, and is passionate about the role the arts play in the life of a community. The Audience Development and Experience Manager reports directly to the Executive Director.

Primary Role Responsibilities

Driving Awareness, Attendance, and Advocacy for all CFA Programs and Content

• Managing content creation and overseeing content distribution for all exhibitions, programs, performances, and events
• Driving consistent and significant growth in program attendance and participation, as well as community followership and advocacy
• Actively tracking reach, engagement, journeys, behavior, advocacy, and other key metrics as a closed loop process for ensuring continuous improvement in segmentation, messaging, and related actions

Audience Experience Management

• Understanding and measuring what makes for great experiences for the organization’s various constituents
• Documenting and recommending policy, process, and system changes to reduce/eliminate experience detractors and/or frictions, while introducing other changes to elevate experiences
• Overseeing implementation of desired changes

Development Support

• Managing data in the central database (CRM) for interactions with donors, grant‑making organizations, foundations, sponsors, and members
• Supporting the Executive Director and Development Committee of the Board with CRM analysis and actionable insight
• Supporting the same on development and leadership of related events

Data Management

• In addition to the above, ownership of data inputs, tracking and performance analytics around all programs, product, and content

Personal Characteristics

The ideal candidate is a warm, energetic, and highly organized self‑starter who brings both heart and hustle to their work. They are tremendous at storytelling and effortlessly telegraph passion for the mission‑driven organizations with whom they work. Highly creative, they also have a left‐right brain balance in that they live in the data to ensure that targeted actions are generating desired results, and know how to test, validate and course‑correct. Besides being tremendously proud of the community impact of their organizations, they obsess about ensuring a great audience experience for the various organizational constituents, from patrons to donors to artists to volunteers to sponsors and partners.

Key qualities include:

• Exceptional interpersonal, written, and verbal communication skills
• A fanatical attention to detail and commitment to high‑quality execution
• A deep enthusiasm and capability for brand building, including knowledge of and use of best practice techniques and tools
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast‑moving environment.
• A collaborative and positive work style
• Comfort with data and CRM tools
• A passion for the arts and a belief in their power to enrich lives and strengthen communities
• Willingness to work select evenings and weekends as events require

Qualifications

Prior experience in event coordination, community engagement, volunteer management, nonprofit operations, or a related field.

Strong written and verbal communication skills.

Proficiency with standard office and productivity tools; experience with a CRM is a plus.

A demonstrated ability to build and maintain positive relationships with a wide range of

stakeholders.

A track record of taking initiative, following through, and delivering results.

This position pays $20.00 per hour for 20–25 hours per week. No benefits are included at this time. As the CFA grows, we anticipate that this role could expand, potentially to a full‑time role in 2027 (with benefits) if that is something that the candidate desired.

Location

This is a part‑time position, with a fair amount (though not all) of working hours required at the CFA’s
headquarters in New London, NH. The role requires regular on-site presence, including at events, and involves support and presence at a number of evening and weekend events. Some flexibility in
scheduling is available, but this is not a 100% remote position.