Assistant Community Manager

Morgan Properties; City of Rochester (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Excellent pay

Apartment rental discount 20%

Morgan Essentials - paid quarterly

Renewal commissions

Education/tuition reimbursement

Medical, dental, and vision insurance

Life and AD&D insurance

401(k) with company match

Generous paid time off and holidays

Job summary

Morgan Properties is hiring an Assistant Community Manager to create exceptional resident experiences across multiple communities and support smooth operations in Rochester, NY. You will engage residents, facilitate move-ins and events, and help maintain high standards of service.

The role requires 2+ years in customer service, strong communication, organization, and a valid driver's license for travel between communities. We offer comprehensive benefits and a supportive team environment.

Qualifications

• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• A valid driver's license and the willingness to drive between communities if needed.

Responsibilities

• Resident Engagement & Customer Service: be the friendly face and main contact for residents and visitors; respond to needs with empathy and professionalism; conduct tours; support move-ins/move-outs; escalate concerns when needed.
• Community Operations: inspect homes before move-in; walk the property to flag maintenance/curb appeal issues; plan and execute resident events; ensure safety standards and policies are followed.
• Administrative Support: keep resident records up to date; assist in preparing community reports; support day-to-day admin tasks.

Skills

Customer service

Communication

Organization

Problem-solving

Driver's license

Job description

Join Our Team as an Assistant Community Manager - Create Exceptional Resident Experiences and Keep Our Communities Thriving!

Are you a customer service champion, an organized problem-solver, and a collaborative team player ready to make a difference? Morgan Properties is seeking an Assistant Community Manager who thrives on creating memorable resident experiences and supporting smooth community operations- often across multiple sites.

This role offers the chance to make a real impact by delivering outstanding resident experiences, applying a sharp eye for detail, and confidently managing multiple priorities with a positive outlook.

Benefits That Make a Difference

• Excellent Pay : $24.00-$27.00/ hour
• 20% Apartment Rental Discount
• $300 Morgan Essentials - paid quarterly
• Renewal Commissions
• Education/Tuition Reimbursement
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 Holidays per Year and Sick Leave

What You'll Do

• Resident Engagement & Customer Service
  • Be the friendly face and main point of contact for residents and visitors.
  • Respond to resident needs with empathy and professionalism.
  • Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
  • Support move-ins and move-outs, creating a seamless experience.
  • Escalate resident concerns as needed to leadership.
• Community Operations
  • Inspect homes before move-in to ensure quality.
  • Walk the property and flag any maintenance or curb appeal issues.
  • Assist in planning and executing resident events.
  • Help ensure safety standards and community policies are followed.
• Administrative Support
  • Keep resident records accurate and up to date.
  • Assist in preparing community reports.
  • Support day-to-day admin tasks as assigned.

What You Bring

• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• A valid driver's license and the willingness to drive between communities if needed.

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states - the company is consistently one of the largest owners of multifamily in the country. Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.