Community Manager

YourMechanic (Acquired); Mountain View (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Community Manager to revolutionize car repair experiences. You will train and support mechanic partners, ensuring quality and community within the fleet. Ideal candidates are proactive problem solvers with strong interpersonal skills and thrive in fast-paced environments.

Qualifications

• Comfortable working in a fast-paced startup environment.
• You do not need to know about car repair or have auto industry experience.

Responsibilities

• Recruit, onboard, and mentor mechanic partners.
• Provide support to mechanic partners via phone and email.
• Improve fleet quality based on ratings and performance metrics.

Skills

Interpersonal Skills

Problem Solving

Attention to Detail

Organization

Presentation Skills

Education

BA/BS degree or equivalent

Job description

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At YourMechanic, we have a vision that car repair should be as easy as buying a book on Amazon. We believe that life is too short to spend at the waiting room of an auto shop. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our App or website, a highly trained mechanic comes to your home or office to fix your car. Welcome to Car Repair 2.0!

We are looking for a Community Manager who shares our vision and executes on revolutionizing people’s car repair experience. As an ideal candidate, you are a people-person and a hands-on problem solver. You have a relentless, “get-it-done” attitude. In this role, you will be responsible for training new mechanic partners, mentoring existing partners, ensuring quality, and building a sense of community within our nation-wide mechanic fleet.

Responsibilities

Mechanic Partner Relations. Recruit, onboard, and mentor mechanic partners.

Mechanic Partner Support. Provide support to mechanic partners and address the day-to-day issues of mechanic partners on our platform via phone and email.

Improve fleet quality based on ratings and other performance metrics.

Proactively seek opportunities for fleet growth and improvement (processes, policies, and logistics).

Ideal Candidate

Strong interpersonal skills: both oral and written. Great presentation skills.

Practical problem solver: thinks through all steps of a problem.

Exceptional attention to detail & organization skills, and great follow-through on tasks.

Drive and hustle. You’re a hustler at heart, are multitalented, and thrive in a high-pressure environment. Simply put, you have the get-it-done attitude.

Comfortable working in a fast-paced startup environment.

You do not need to know about car repair or have auto industry experience.

BA/BS degree or equivalent.

YourMechanic is backed by investors like Andreessen Horowitz & Softbank. We are focused on building the best car repair experience (Starbucks for Auto Repair). The days of dropping your car to a shop, getting a ride back, picking it up and being oversold has come to an end. With a few clicks, people can get a totally transparent and fixed price and have a mechanic come to them to service their cars. Your work will redefine a massive industry ($150B a year), which is begging for disruption (read more here: http://techcrunch.com/2012/09/12/techcrunch-disrupt-sf-2012-winner/). You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters and leave a legacy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Internet Publishing

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