Community Manager

Socket.dev; Michigan; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus opportunities

401K with company matching

Competitive compensation and benefits

Job summary

Haley Residential is seeking a dynamic Community Manager to lead the apartment community, drive resident satisfaction, and optimize property performance. The role combines leadership, financial oversight, and hands-on operations in a fast-paced, people-first environment.

You will recruit, train, and coach staff, manage marketing and leasing functions, and ensure compliance with budgets and regulatory standards to deliver exceptional living experiences.

Qualifications

• Minimum of two years’ experience in property management or related field preferred.
• Experience managing all financial aspects of property management.
• Continuing education or certification in the property management field preferred.
• Knowledge of business principles, management theories, and accounting/finance practices typically acquired through a bachelor’s degree in business or a related field or equivalent work experience.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities effectively.
• Must possess a state driver’s license and a reliable vehicle available during business hours.

Responsibilities

• Maintain a clean and organized office environment and ensure notes are accurately entered.
• Oversee financial reporting and control, budgeting, variance analysis, and payroll.
• Coordinate for inspections and ensure compliance with regulations.
• Lead marketing, leasing, and resident relations activities.
• Oversee maintenance, make-readies, and property improvements.
• Recruitment, training, and performance management of staff.

Skills

Leadership

Communication

Team management

Multitasking

Driver's license

Education

Bachelor's degree in business or related field

Tools

ADP

Yardi

Job description

HaleyResidential is seeking a dynamic and experienced Community Manager to lead oneof our vibrant apartment communities. In this role, you’ll be the driving forcebehind resident satisfaction, team success, and property performance. If you’rea natural leader, passionate about creating exceptional living experiences, andthrive in a fast-paced, people-first environment—this is your opportunity tomake a real impact. Join a company that believes in community, supports yourgrowth, and celebrates success every step of the way!

At Haley, your career ismore than just a job—it’s an opportunity to grow, thrive, and make a meaningfuldaily impact! We are committed to supporting what matters most to you: yourwell-being and your future. We offer a competitive compensation and benefitspackage, exciting bonus opportunities, 401K with company matching, and more.

Come grow with us at Haley Residential where innovation, teamwork, and strategic thinking driveeverything we do.

Position Purpose

The Community Manager is responsible for effectively managing and coordinating personnel, activities, and resources to achieve the apartment community's objectives. This role ensures the smooth operation of the property, maximizes resident satisfaction, and optimizes the property's financial performance.

Essential Responsibilities

Administrative

• Maintain a clean and organized office environment, including properly storing and shredding paperwork as needed, uploading essential documents to online and internal platforms, and ensuring notes are accurately and timely entered.

• Oversee and review all financial reporting and control, including budget preparation, monitoring budget variance (BVR’s) and occupancy prediction reports, approving AP invoices, setting up AP invoices for payment, and managing equipment and supplies inventory, payroll, and bonuses.
• Conduct audits of various documents, including bonuses, leases, make-readies, budgets, move-ins and move-outs, collection and leasing platforms, month-end items, and SODAs. Ensure accurate processing and timely filing into Yardi. Manage all online filing.

• Coordinate and prepare for lender or Section 8 inspections to ensure compliance and readiness.

Operations

• Oversee, delegate, or actively perform tasks across the property, ensuring all responsibilities are completed efficiently, vacation coverage is provided, and ownership of the property is taken.

• Oversee and participate in all marketing and leasing functions, including utilizing online platforms, showing units, screening and selecting qualified residents, preparing advertising and marketing programs, conducting competitive surveys, and ensuring compliance with rental applications and leases.
• Manage all aspects of resident relations, including responding to inquiries, handling complaints and concerns, managing collections utilizing required platforms as necessary, maintaining complaint logs, overseeing move-ins and move-outs and incoming and outgoing mail, and handling resident packages.

• Ensure the upkeep of the physical property by scheduling and inspecting maintenance work, conducting regular grounds reviews, managing the make-ready process, and recommending repairs, replacements, improvements, and workflow.
• Perform other duties and responsibilities to support the community's overall success

Leadership

• Models the work performance, work ethic, attitude, and behavior expected of all team members.
• Manage the recruitment process within ADP, including resume screening, hiring, and onboarding of employees. Ensuring the organization attracts and retains top talent and seamlessly integrates new hires.

• Providing ongoing training, development opportunities, and feedback that fosters employee growth and alignment with company objectives through ongoing team and individual meetings.

• Fully utilize the Performance review module within ADP to set performance expectations and review and track ongoing performance monthly, as necessary, and yearly.

Critical Key Performance Metrics by Job Descriptions

• YTD (Year-to-date) Budget Management
• YTD NOI (Net Operating Income)
• YTD Expenses
• Occupancy Rate (%)
• Rent Growth (%)
• Month-to Month Lease Management (%)
• Renewal Retention Rate (%)
• Lead-to-Tour Conversion Rate (%)
• Tour-to-Lease Conversion Rate (%)
• Lead-to-Lease Conversion Rate (%)
• Delinquency Collected (%)
• Work Order per Day Average
• Work Order Completion Average (Within Three Days)
• Make-Ready Turnaround Time Average (Within Ten Days)

Job Specifications

• Minimum of two years’ experience in property management or related field preferred.
• Experience managing all financial aspects of property management.
  • Continuing education or certification in the property management field preferred.
  • Knowledge of business principles, management theories, and accounting/finance practices typically acquired through a bachelor’s degree in business or a related field or equivalent work experience.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities effectively.
  • Must possess a state driver’s license and a reliable vehicle available during business hours.

• Periodic significant time involvement beyond regular working hours to meet deadlines.
• This position requires a blend of leadership, financial acumen, and property management expertise to ensure the community’s overall success and resident satisfaction.

Physical Requirements (% of work time)

• Constant need to stand or walk. (50%)
• Constant need to sit. (50%)
• Constant need to perform activities such as: (66-100%)

• Write/Type

  Varied communications.

• Grasp/Turn

  Varied office duties.

• Finger Dexterity

  Varied office duties.

• Constant need to perform activities such as: (33-66%)

• Bend/Stoop/Squat

  Varied office duties.

• Climb Stairs

  Varied office duties. Show apartments

• Push or Pull

  Varied office duties.

• Reach Above Shoulder

  Varied office duties.

• Constant need to lift or carry 1–10 lbs. (66-100%)
• Frequent need to lift or carry 10-20 lbs. (33-66%)
• Occasional need to carry 20+. (1–33%)
• Constant need to see and observe. (66–100%)
• Constant need to hear and speak. (66-100%)

Working Conditions

• Working mostly indoors with occasional outdoor ventures.

Disclaimer

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.