Community Manager

AIR Communities; Kendall (FL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Apartment Discount

Lease Commissions

On-site Housing

Paid Time Off

Medical Benefits

401(k) Match

Parental Leave

Tuition Reimbursement

Career Growth

Job summary

AIR Communities' Casa Vera in Kendall, FL is seeking an Apartment Community Manager to lead operations, sales, and resident experience across the community. You will build a high-performing team, manage budget and performance, and drive leasing and tenant satisfaction for optimal results.

Join a hands-on leadership role focused on strong customer service, accountability, and community success, with opportunities for growth and a competitive compensation package.

Qualifications

• 4+ years of experience in sales, customer service, and property management.
• 2+ years of leadership experience in property management.
• Proven ability to coach, develop, and motivate team members.
• Experience using sales processes and metrics to drive results.
• Understanding of financials, budgets, and business performance.
• Familiarity with property management tech like Entrata, OneSite, SmartRent, Salesforce.

Responsibilities

• Lead, coach, and develop a team of at least two direct reports.
• Deliver an exceptional resident experience with high service standards.
• Own the community’s financial and operational performance, including budget.
• Drive leasing and sales performance using goals and metrics.
• Oversee leasing and maintenance operations with collaboration and accountability.
• Drive resident satisfaction and retention while ensuring policy compliance.

Skills

Sales experience

Customer service

Property management

Leadership

Tools

Entrata

OneSite

SmartRent

Salesforce

Job description

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

We are hiring an Apartment Community Manager to lead Casa Vera in Kendall, FL.

As a Community Manager, you’ll be the business leader of your community, overseeing operations, sales, financial performance, resident experience, and team development. You’ll lead from the front, build a high-performing team, and identify opportunities to strengthen both the resident experience and overall performance of the community.

Get to know the community: Casa Vera Apartments

What We Offer

AIR offers a competitive compensation package designed to reward performance, including:

• Expected salary range of $85,000-$95,000 + 15% target bonus opportunity. Your compensation will be based on your skills and experience as they relate to the requirements of the position.


• Commissions for new leases and renewals.


• An Apartment Discount Benefit with the option to live on-site at the community where you work.


• Additional benefits available to eligible team members.

What You Will Do

• Lead, coach, and develop a team of at least two direct reports, creating an environment where team members can grow and succeed.


• Deliver an exceptional resident experience by setting a high standard for customer service and ensuring your team does the same.


• Take ownership of the community’s financial and operational performance, including managing the budget, increasing revenue, and achieving business goals.


• Drive leasing and sales performance, using goals and performance metrics to identify opportunities and achieve results.


• Oversee leasing and maintenance operations while fostering strong collaboration, accountability, and day-to-day execution across the team.


• Drive resident satisfaction and retention while ensuring the community operates in accordance with company policies, procedures, and applicable legal requirements.

Qualifications

Who You Are

• An effective and engaging leader who creates an environment where team members feel supported, challenged, and motivated to succeed.


• Business-minded and results-oriented, with sound judgment and a focus on the overall performance of the community.


• Committed to the resident experience, consistently looking for opportunities to deliver exceptional service and strengthen resident satisfaction.


• Proactive and accountable, taking ownership of challenges, identifying solutions, and following through on commitments.


• Organized and adaptable, with the ability to effectively manage competing priorities in a fast-paced environment.


• A strong communicator and relationship builder who develops trusted partnerships with residents, team members, and business partners.

What You Bring

• 4+ years of experience in sales, customer service, and property management, or a similar customer-focused industry such as hospitality, retail, or restaurants.


• 2+ years of leadership experience in property management, including experience leading teams in a competitive sales and customer service environment.


• A proven ability to coach, develop, and motivate team members.


• Experience using sales processes and performance metrics to drive results.


• A general understanding of financials, budgets, and business performance.


• Knowledge of property management systems and technology such as Entrata, OneSite, SmartRent, Salesforce, or similar platforms.


• Flexible schedule availability during our office hours. The typical schedule is Tuesday-Saturday, 10:00 a.m.-6:30 p.m., although hours may vary based on community needs and season.


• Reliable transportation.

Additional information

• Paid time off including vacation, sick time, and 14 holidays.


• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.


• An Apartment Benefit option is available to live on-site at the community you are working


• 401(k) plan with up to 6% employer match.


• Paid parental leave of up to 16 weeks.


• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.


• 15 hours of paid time annually for community service.


• Commuter benefits and pet insurance.


• Consumer discounts on various products and services.


• Opportunities for ongoing professional development, leadership training, and career growth.