Community Manager

Stonemark; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Stonemark in Houston, Texas is seeking an Assistant Manager to assist the Regional Manager in managing physical assets and maximizing financial returns. You will supervise staff, manage rental processes, and ensure compliance with company policies.

The ideal candidate possesses an Associate’s degree or equivalent and strong people skills. Responsibilities also include financial management and customer service. A flexible, detail-oriented individual with problem-solving abilities will thrive in this role.

Qualifications

• Strong team player with excellent communication skills.
• Ability to manage time, set priorities, and solve problems.
• Flexibility and organization are essential.

Responsibilities

• Assist the Regional Manager in asset management.
• Coordinate activities of staff for tenant management.
• Prepare reports and manage community cash functions.

Skills

People skills

Time management

Detail orientation

Problem-solving

Education

Associate’s degree or equivalent

Certification ARM, CAM, or RAM preferred

Tools

Word processing software

Spreadsheet software

Accounting software

Job description

Basic Function

Assist the Regional Manager in maintaining the physical asset and maximizing financial returns in accordance with owner objectives. Direct and coordinate activities involving office staff responsible for showing prospective tenants apartments, explaining occupancy terms, renting or leasing apartments, collecting security deposits, and completing lease forms outlining conditions and terms of occupancy.

Principal Responsibilities

Typical activities include, but are not limited to, the following duties. Other assignments may be required.

Essential Functions

• Assist the Regional Manager and supervisors with special projects and administrative tasks.
• Ensure staff compliance with company policies and procedures.
• Initiate preparation of weekly and monthly reports, regular market surveys, and advertising and marketing programs.
• Review all rental applications and lease forms for accuracy and compliance with resident policy.
• Make recommendations to improve marketing and leasing programs.
• Approve in writing all market‑ready apartments.
• Possess full knowledge of the surrounding real‑estate market and the community’s positioning.
• Oversee all community cash‑management functions, including accounts receivable, accounts payable, and cash receipts (rent collections and daily deposits).
• Maintain an accurate inventory of tangible assets and assist in the preparation of the annual budget.
• Analyze budget variances and submit written findings to the Regional Manager.
• Ensure all community reports are completed and submitted in a timely manner.
• Implement rent‑collection programs in legal compliance.
• Maintain good relations with residents through quality customer service and consistent application of company policies and regulations.
• Keep documentation of all resident correspondence in resident files and communicate any community or resident‑related problem and suggested resolution to the Regional Manager.
• Handle community emergencies.

Approvals

• Hiring and termination of Community Associates – second level supervisor approval mandatory.
• Resident leases.
• All applications for residency according to community qualification guidelines.
• Associates’ work schedules, including time off and vacations.
• Purchases under $500 that are included in the budget as residential functions, capital improvements, supplies, etc.
• Work performed by contractors – possibly second‑level approval required.

Development, Review, and Submit

• Purchases over $500 or any unbudgeted item.
• Rent increases, rent discounts, lease incentives, and all other rent concessions to residents.
• Associate salary changes, bonuses, position changes, and disciplinary action.

Requirements

Education and Training

Associate’s degree (A.A.) or equivalent from a two‑year college or technical school, or three to five years of related experience as an on‑site Assistant Manager. ARM, CAM, or RAM certification preferred. A real‑estate license may be required in some states. Experience in preparing budgets and staff management is desirable.

Abilities and Aptitudes

Excellent people skills; strong team player with good communication skills and ability to solve problems, manage time, and set priorities. Flexibility, detail orientation, and organization are required. Knowledge of word processing, spreadsheet, accounting, inventory, and internet software is essential.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Duties include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

Specific Skills

Working knowledge of computers, finance, management, and marketing. Capable of preparing and analyzing budgets/financial forecasts and working within a budget.