Community Manager

Stonemark; Columbia (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Stonemark located in Columbia, SC is seeking an Assistant Manager to assist the Regional Manager in optimizing the performance of the community. This role involves overseeing staff, ensuring compliance with policies, and managing financial operations to maximize returns.

The ideal candidate will have an associate's degree and experience in a managerial or supervisory role, excellent communication skills, and a strong ability to manage budgets and staff.

Qualifications

• Associate's degree or equivalent with 3-5 years of relevant experience.
• Preferred certifications include ARM, CAM, or RAM.
• Experience in budget preparation and staff management.

Responsibilities

• Assist the Regional Manager in maintaining physical assets.
• Coordinate office staff responsibilities.
• Review rental applications for accuracy and compliance.
• Maintain community cash-management functions.
• Handle community emergencies.

Skills

Excellent people skills

Problem-solving

Time management

Flexibility

Detail orientation

Organization

Knowledge of word processing

Knowledge of spreadsheet software

Accounting knowledge

Inventory management

Education

Associate’s degree or equivalent

ARM, CAM, or RAM certification

Job description

Basic Function

Assist the Regional Manager in maintaining the physical asset and maximizing financial returns in accordance with owner objectives. Direct and coordinate activities involving office staff responsible for showing prospective tenants apartments, explaining occupancy terms, renting or leasing apartments, collecting security deposits, and completing lease forms outlining conditions and terms of occupancy.

Principal Responsibilities

Typical activities include, but are not limited to, the following duties. Other assignments may be required.

Essential Functions

• Assist the Regional Manager and supervisors with special projects and administrative tasks.
• Ensure staff compliance with company policies and procedures.
• Initiate preparation of weekly and monthly reports, regular market surveys, and advertising and marketing programs.
• Review all rental applications and lease forms for accuracy and compliance with resident policy.
• Make recommendations to improve marketing and leasing programs.
• Approve in writing all market‑ready apartments.
• Possess full knowledge of the surrounding real‑estate market and the community’s positioning.
• Oversee all community cash‑management functions, including accounts receivable, accounts payable, and cash receipts (rent collections and daily deposits).
• Maintain an accurate inventory of tangible assets and assist in the preparation of the annual budget.
• Analyze budget variances and submit written findings to the Regional Manager.
• Ensure all community reports are completed and submitted in a timely manner.
• Implement rent‑collection programs in legal compliance.
• Maintain good relations with residents through quality customer service and consistent application of company policies and regulations.
• Keep documentation of all resident correspondence in resident files and communicate any community or resident‑related problem and suggested resolution to the Regional Manager.
• Handle community emergencies.

Approvals

• Hiring and termination of Community Associates – second level supervisor approval mandatory.
• Resident leases.
• All applications for residency according to community qualification guidelines.
• Associates’ work schedules, including time off and vacations.
• Purchases under $500 that are included in the budget as residential functions, capital improvements, supplies, etc.
• Work performed by contractors – possibly second‑level approval required.

Development, Review, and Submit

• Purchases over $500 or any unbudgeted item.
• Rent increases, rent discounts, lease incentives, and all other rent concessions to residents.
• Associate salary changes, bonuses, position changes, and disciplinary action.

Requirements

Education and Training

Associate’s degree (A.A.) or equivalent from a two‑year college or technical school, or three to five years of related experience as an on‑site Assistant Manager. ARM, CAM, or RAM certification preferred. A real‑estate license may be required in some states. Experience in preparing budgets and staff management is desirable.

Abilities and Aptitudes

Excellent people skills; strong team player with good communication skills and ability to solve problems, manage time, and set priorities. Flexibility, detail orientation, and organization are required. Knowledge of word processing, spreadsheet, accounting, inventory, and internet software is essential.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Duties include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

Specific Skills

Working knowledge of computers, finance, management, and marketing. Capable of preparing and analyzing budgets/financial forecasts and working within a budget.